Customer Reviews of Group 1 Ford of Shreveport
Review type:
Great service
Finally
by Nicky on 02/02/2024I took them a couple of times to get it right but they finally got it fixed. We had loose bolts in the rear end and needs to torque the rear end and get it realigned even though it only has 14,000 miles on it it wasn’t covered under… warranty. So after a pretty penny, we finally got it done and it drives great now.We appreciate your patience, and we're glad to hear that our dealership was able to address the issues with your vehicle. It's great that your car now drives great. Safe travels, and thank you for choosing our dealership!
Roger Longino
by EvelynL on 02/02/2024Very pleasant experience. Costa and Mr Goings were very friendly and eager to help us find the automobile we wanted. They were great to work with. I would highly recommend them and Rountree to anyone.We're thrilled to hear about your very pleasant experience with Costa, Mr. Goings, and Rountree Ford. It's wonderful that they were friendly and eager to help you find the automobile you wanted, making the car-buying process enjoyable. Thank you for recommending them and Rountree to others. We appreciate your feedback and look forward to serving you in the future!
Car service
by Freddie on 01/27/2024GM, I would like to say that James my service person on my Lincoln MKZ, Was the best service person I ever had. He informed me about every thing that came up about my car, There was never any surprises. Thanks James for your professional… service.Thank you for the kind words Freddie! We are very happy to hear that we were able to provide you with an enjoyable experience!
Oil Change and Tire Rotation
by BusterL on 12/21/2023Rountree in Shreveport James Baker, provided prompt, professional service, as usual for Rountree.We are thrilled to hear that you had a professional experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Shawn
by Shawnnnnnn on 11/26/2023We were on a long cross-countey trip during a holiday weekend and had a breakdown which prevented us from traveling further. Madison Davidson (Service Advisor) quickly perceived our quandary and spared no effort in effecting a repair and… allowing us to continue our trip and maintain our schedule. My spouse and I can't say enough concerning her exemplary competence, professionalism, empathy and resourcefulness. I am retired now, but back during my career, I would have promoted her immediately to a position of greater authority and responsibility, where she can reap the appropriate dividends for herself and your organization.Madison is an outstanding service advisor at Rountree Ford! Her quick perception of your situation and dedicated efforts to effect a repair during a challenging time on your cross-country trip truly demonstrate her competence, professionalism, empathy, and resourcefulness. Your words speak volumes about her qualities and highlight the impact she had on your experience. Your praise and recognition of her abilities, even suggesting promotion to a position of greater authority and responsibility, truly reflect the exceptional service she provided. Thank you for your business!
Oil change
by Robert Lee on 11/18/2023Service was performed satisfactory. The Service advisor was rude and lacked sufficient knowledge and was not curteous. A poor representative of the dealership.Service
by Philip S. on 11/09/2023Made an appointment using the ford app.. went down the following day for service. Very professional and didn’t take long. Highly recommendPhilip, We were pleased to hear that we could provide fast and efficient service. It was a pleasure to assist you and we appreciate your business. Thank you for the Five Stars!
Service for our MKX
by Diane W on 11/02/2023The service was done in a timely manner and we are satisfied.We were pleased to hear that we could provide a quick and efficient service. It was a pleasure to assist you and we look forward to your next visit!
Broken nav
by Boots41 on 10/31/2023In twice for the repair Still not working properlyUnfortunately you lost my trust and business
by Brubru12 on 10/21/2023I waited 4.5 hours for an oil change after I was assured my truck would be ready by 2pm. Technician failed to rotate my tires but lied about doing so on the report. Service advisors were called several times and left daily messages over 2… weeks to get back to me and failed resolve the issue.Kenneth Crain
by Kennethlcrai on 10/19/2023Pleased with service and they washed my car. NiceWe are glad to hear that you were pleased with the service, and it's always a nice bonus when they wash your car, leaving it clean and refreshed. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Works
by yolonda on 10/04/2023I went to get the works done and it was done in a timely manner Jasmine was nice and courteous.We are thrilled that Jasmine provided you with a nice and courteous service experience. Our ultimate goal is your satisfaction! We look forward to assisting you in the future.
Terrible Service
by Lusitano22 on 10/02/2023Arrived at 6:45AM. Two hours for oils change and tire rotation. Did not check air pressure in tires during rotation. Did not reset oil life, did not put enough oil in, left top to coolant reservoir just sitting there on top, not even one… turn to hold it on.Service
by Telsede on 10/02/2023Took my truck to get serviced over the weekend, the timeframe that I asked for was met, friendly service, & great communication about my vehicle. Overall a great place for vehicle maintenance.We appreciate your Five Stars and we are delighted to know you had a great experience with us! We look forward to the pleasure of your business again!
Purchased extra key/fob
by Upset in LA on 09/14/2023Purchased an extra key and fob. Paid to have it programmed a question to be in charge shop supplies for having a key fob programmed. Service advisor told me they were required under Louisiana law to do that total cost of the key was an… excess of $570. I informed the service advisor if that is the case I will not be returningCustomer
by Dawn Greene on 09/11/2023Too long of a wait, even tho told to be there at a certain time. Advisor just doesn’t seem to care. Sticker for oil change is wrong, but at least I got one this timeOil change
by FSUfan Ed on 09/04/2023I had an appointment for an oil change for 11:15 and the truck wasn’t taken in for the service until after 2 pm and wasn’t finished until after 3. The appointment was basically meaningless, I was told that the appointment was just when j… could bring it in. What a waste!Service
by Nittynurs on 09/04/2023Comfortable waiting room with coffee available. Television but did not request access. Women’s restroom was clean with the exception of the stainless walled cubicle. The floor was clean but the walls spattered with apparent feces. The car… was completed with necessary repairs (recall) and current safety inspection. Was washed before returned to us.We are so pleased you enjoyed your visit to Rountree Ford!
The Best Ford Dealership in the Tri-State Area!!
by J.T. Todd on 08/22/2023Roundtree Ford, more specifically it’s service department, are absolutely amazing when it comes to taking the upmost care of their customers. My Service Administrator, Kevin Holland was nothing short of a blessing to deal with there. If… you drive Ford’s in the area, this is the best dealership by far to have maintenance or any repairs done on your vehicle. Great job Roundtree!! Keep up the good work!Thank you for choosing Rountree Ford! We were pleased to hear that we could provide you with an excellent service experience and to know our service staff was able to meet your expectations. We look forward to the pleasure of serving you again!
Rountree Ford - Service
by Wilbert on 08/03/2023The staff were knowledgeable and friendly. Thank you Tyler.Wilbert, we're happy you found our staff to be so supportive during your experience here at Rountree Ford.
Excellent Customer Experience
by Diane45 on 08/03/2023Excellent customer service, Kevin was amazing and extremely helpfulWe're happy to hear you had such a positive experience with our team!
At Rountree Ford, located in Shreveport, LA we truly believe there is a Ford truck, car or SUV that will meet your needs and we're ready to prove to TX drivers with our commitment to quality customer service. Whether you're in the beginning stages of your buying process, or you're ready to take the plunge, we'll be there by your side.
People wishing to upgrade to a new vehicle are invited to visit our showroom and take a test drive today. Not in the market for a new car? Whether you're driving on a budget or simply prefer something more broken in, Rountree Ford knows you want topnotch quality in your next used car. Keeping this in mind, we make every effort to ensure each used Ford we offer is spotless and reliable.
Rountree Ford your Service, Parts & Finance Experts.
We are ready and waiting to help you out in any way we can. Our skilled financial team will be delighted to discuss a car loan or lease, finding the solution that works for you.
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Customer Lounge Area
Hi, we're happy you found Sam to be so supportive during your experience here at Rountree Ford. Please don't hesitate to reach out to us if there's anything more we can do!
by Presley Palmer on 06/10/2024