Customer Reviews of Lexus of Orland
Review type:
More than helpful!
by Joanne on 01/12/2024All my questions were answered appropriately, and the service was excellent!Missing CD
by Glenn Cunningham on 01/11/2024Great work on my car I have my car back but I have a problem the CD and Radio were replaced I’m a old school DJ I had CD in the radio at this time I have not heard anything about my CD I’m just trying to get them back, l’m old and I have… to wait until the dealer sends them to me !Glenn, I'm glad to know you're satisfied with the work on your car. However, it's concerning that you haven't received your CDs back yet. We understand their importance and we'd like to help resolve this issue as soon as possible. Could you please get in touch so we can assist further? Thank you, Keith Omera - Service Director - 708-342-6419
Fast & accurate service
by JC of Mokena on 12/29/2023Although there are likely less expensive options for routine maintenance such as oil changes or tire rotation I choose Lexus of Orland. I appreciate the attention to details which keeps my car running perfectly.JC, we're glad to know you appreciate the attention to detail our team at Lexus of Orland provides. We always aim for top-notch service, and keeping your car in perfect shape is our priority! Thanks for choosing us!
A nice place to do business
by Sco on 09/18/2023Friendly and competent staff throughout the facility as I waited for service work to be completed. Which was completed promptly and successfully.Thanks for choosing Lexus of Orland! It's great to hear your service visit went smoothly thanks to our competent and friendly team. See you next time!
50,000 mile check up
by Bob Kester on 09/12/2023Heard a humming noise and had it looked into during a standard maintenance check up. They found a shattered bearing and bent rim. The repair was expensive but the car rids like new again.Bob, we're glad our team at Lexus of Orland could help identify and fix the issue with your car. We understand repairs can be costly but it's great to know you're enjoying a smooth ride again!
Oil change
by Brenda Sullivan on 09/07/2023Everyone is always friendly and work gets done quick.Brenda - Thank you for the kind words and thoughtful review! We are delighted that our team provided you with top-notch service and we look forward to assisting you next time. -- The Lexus of Orland Team
Blindside
by JT on 09/02/2023Not happy with the communication. Was blind sided that there were recalls on my car when I was only coming in for routine oil change/tire rotation.JT - This feedback is very concerning to read. I apologize that your experience working with our team was not as communicative and seamless as we strive to provide. I appreciate you bringing this to my attention. If you're willing to continue this conversation, I'd like to speak with you directly and see how we can improve your 3-star rating. Please consider contacting me directly at your earliest convenience. Thank you, Keith Omera - Service Director - 708-342-6419
Excellent Service!
by Kimberly on 08/09/2023Nick Reid was very professional. The environment was clean and relaxing.Kimberly, thank you for stopping by to share a great review of Nick and Lexus of Orland!
Lexus Orland Park, IL Serviced
by Jim on 08/02/2023Great friendly service.Jim, thank you for your 5-star review of Lexus of Orland!
Great Service
by D Baker on 08/01/2023My normal repair shop told me I would pay $2400 for the repair, I decided to take my Lexus to a dealer. My repair costs me $250, 10% of what my normal repair stated. Guess what I have a new normal repair shop.We're glad to have been able to assist with your repair at a fraction of the cost, and we look forward to being your new go-to shop! Thanks for choosing Lexus of Orland.
Wonderful Service
by Linda on 07/20/2023I would highly recommend Lexus of Orland for all of your Lexus car care needs. The service staff members are professional, helpful and exceedingly polite. My husband and I were very pleased.Linda, thank you so much for recommending Lexus of Orland! We're delighted to hear that our service staff provided professional and helpful assistance. Your satisfaction is our top priority, and we look forward to serving you and your husband again in the future. Have a great day!
If you want the best
by RxGirl on 05/25/2023Yes, the service is probably cheaper elsewhere but I think you get what you pay for. Lexus of Orland services Lexus not every make & model. I believe that is important. The work is always completed correctly, on time or if not with notice… as soon as possible. A loaner is provided if the service is greater than 2 hours. Nick, my service writer, is professional, pleasant and very knowledgeable. He explains all the services needed or recommended including costs and time required.Thank you for the review! Our team strives to provide top-notch customer service, and it means a lot that this was reflected in your time working with Nick. Drive safely, and we hope to see you again at Lexus of Orland!
Poor customer service
by Rowell Usman on 09/01/2022I had cabin filter change when i get the car back there was a whirring sound from the blower as i was told because debris went in during filter change and because the filter was dirty, even show me a photo. But isn't that why i had the car… there to get a clean filter? Manager joe? Said "oh there is something living in your filter" This is the service i got .Excellent Service
by Matt B on 07/28/2022At time of arrival to check-in for service appointment for oil change, Vincent noticed that I still had 5000 miles left before oil change was due. (Evidently a mistake was made on window sticker). So had other minor items addressed but… saved the expense for oil change. Thanks Vince!We're so glad Vince and the team could be of service! Thank you for the wonderful review and for choosing Lexus of Orland! Till next time.
The Lexus experience...worth it
by Otis S on 04/04/2022Was made aware of the recommended services due and options on later maintenance to be serviced. Service rep.(Nicholas)was courteous and helpful.It's wonderful to hear that Nicholas could provide such an attentive and informative service experience. Thank you, Otis, for trusting Lexus of Orland to get the job done. We're always happy to help!
Great Service!
by 2 Time Lexus Owner on 03/08/2022Had a scheduled oil change and tire rotation today. Jonathan, the service advisor, was very helpful. It was also good to see the supporting service staff making sure customers were being taken care of.Thank you for the kudos! We are delighted to hear Johnathan and the Lexus of Orland team continue to deliver exceptional results for our valued guests. We appreciate your support and hope to work with you next time. Take care!
2005 is still alive
by RX330 on 01/19/20221st time owning a Lexus (2005 rx330). Service was great, it may have been on the high end, but it was worth it. Vehicle is almost 20 years old. Dave was exceptionally good and honest. Ownership has everything right for the end owner.Thank you for taking the time to share this feedback! We strive to deliver top-notch service, and it is great to hear that this was reflected in your time working with Dave. We will be sure to pass on the kind words to him and the Lexus of Orland team. Drive safely in your 2005 Lexus RX 350, and please don't hesitate to reach out if there is anything more we can do to assist you!
Summer Service
by JRB on 08/04/2021I bought my certified Lexus sedan two years ago. The two year free routine service expired soon so I scheduled an appointment. Intake was well organized and I met with a service representative who was professional and thorough. He warned… that due to some unexpected work on earlier appointments that it might take several hours. I called my wife for a ride home. Later I received a call saying the front brakes needed replacing so I okayed that. After six years and 41,000 miles that’s good brake life. I received a call when my car was ready and paid through the service rep. Again, everything was explained thoroughly and my car was washed and the interior cleaned. This is a great dealership!Thank you for the great review! We strive to deliver a seamless and straightforward service experience, and it is wonderful to hear that this was reflected in your time working with the Lexus of Orland team. Drive safely, and please don't hesitate to reach out if there is anything more we can do for you in the future!
Unplanned Service
by Tabbys Chauffeur on 07/26/2021I had to be towed in due to a problem with the oil cooling systems and oil streaming out from underneath my car! No appointment obviously, they were wildly busy but Dave got my car assessed in about an hour and I was driving out in my… loaner 30 minutes later. Fantastic customer service.It's our pleasure to assist you! Thank you for supporting us by sharing this positive feedback. All of us at Lexus of Orland are glad to know that you're a satisfied customer.
Recall
by David on 03/10/2021updated 03/17/2021Fuel pump recall was taken care on very fast. A new car was given to me to drive and went I picked up my car the gas tanked filled. Great serviceDavid - thank you for trusting us to get the job done. We're grateful to have you as a Lexus of Orland customer!
Outstanding, prompt, informative service
by Patricia Sajewich on 03/03/2021Service details were thoroughly explained. Prompt and courteous personnel. Service people were very professional.Patricia - Thank you for this wonderful feedback! We appreciate you trusting us with your vehicle and look forward to your next visit with us.
As a premier Illinois Lexus dealer, we have a huge selection of new and pre-owned vehicles from which to choose. Lexus of Orland online and offline customers enjoy vehicle specials every day. We offer Lexus service & parts, an online inventory, and outstanding financing options, making Lexus of Orland a preferred dealer.
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Cable Television
- Express Service
Joanne, it was our pleasure to assist you. Thank you from all of us here at Lexus of Orland!
by Lexus of Orland on 01/12/2024