Lexus of Orland
Back to Service Reviews
Dealership Service Review
service Rating
Blindside
Written byon 09/02/2023
Not happy with the communication. Was blind sided that there were recalls on my car when I was only coming in for routine oil change/tire rotation.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Showing 1 comment
Sort by:
Lexus of Orland on 09/05/2023
Dealer Response
JT - This feedback is very concerning to read. I apologize that your experience working with our team was not as communicative and seamless as we strive to provide. I appreciate you bringing this to my attention. If you're willing to continue this conversation, I'd like to speak with you directly and see how we can improve your 3-star rating. Please consider contacting me directly at your earliest convenience. Thank you, Keith Omera - Service Director - 708-342-6419
Report