Customer Reviews of Mercedes-Benz of Naperville
Review type:
MB E450
Terrible experience — overcharged, misled, and my key is now broken
by Lindsay Jiang on 05/25/2025I brought my 2019 GLC 300 to Mercedes-Benz of Naperville on May 16, 2025, for routine service. I was quoted $3,199.24, but was only given a vague handwritten estimate with no proper itemized breakdown. As someone who doesn’t know much about… cars, I trusted Mercedes-Benz because I expected professionalism and transparency. Instead, I was met with the opposite. My advisor, Nick, told me these were essential services needed between 55,000–60,000 miles. He said they were manufacturer-recommended for my mileage, so I believed him. Later, after asking several times, they finally gave me an itemized breakdown and that’s when I realized how inflated some of the charges were: $729.95 for spark plug labor $266 for a brake fluid flush labor Over $1,000 for a transmission service When I questioned why I was never shown an itemized invoice beforehand — and only received one after repeatedly asking — they completely shut down the conversation. When I brought up the lack of transparency, the only responses I got from the service manager, Mike, were things like, “No one forced you,” and, “That’s why you learn to don’t sign next time,” among other rude remarks. Completely unprofessional. I wasn’t even notified when my car was ready. I waited all weekend, only to find out they had texted a relative out of state by mistake. On the pickup day, I called several times during business hours asking for a status update but no one pick up. The shop closes at 4 PM, so I called again and finally someone picked up but all she said was, “Sorry, service is closed. You just can’t get your car till Monday.” When I asked why no one contacted me especially after I had specifically asked to be called or texted when the car was ready — she said, “I don’t know.” I asked to speak to the manager or my advisor, and she said, “Sorry, nobody is here, they’re all off. There’s nothing I can do.” No apology. No accountability. I was left without a vehicle for the entire weekend. And then there’s the key battery issue that I found out later: I was charged for a key battery replacement, but they installed the wrong battery, a CR2032 instead of the correct CR2025. It’s thicker, and it looks like they forced it shut. The key is now jammed and unusable. I’ve attached a photo. This is ridiculous. They claim these prices reflect work by licensed professionals, yet they couldn't even get a basic key battery right. As someone from a Mercedes-owning family, I expected much better from an official dealership. We won’t be coming back. I’m taking my time to write a review like this for the first time because I genuinely hope others will take notice.Hi Lindsay, we appreciate you taking the time to respond. The staff at Mercedes-Benz of Naperville take our reviews very seriously. If you'd like, please contact our General Manager at (630) 537-0312. We'd appreciate the chance to make your experience a positive one.
E400 Service
by E400Sedan on 09/16/2024Went in to have a tire replaced under road hazard insurance and the tech noticed an issue with the rear sub frame, requiring it's replacement. Both my tech and service advisor were amazing. The tech walked me through the issues and what… was needed and my service advisor managed to secure a last minute multi-day loaner. Issue was fixed and my car returned a little earlier than expected. Thank you again for another job well done.Hi, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Please avoid the service center at all costs
by Jyothish on 08/21/2024updated 08/28/2024The service is absolutely the worst you can get here…. I have bought all the service plans when I bought the car with these guys….I have been trying to reach my service advisor Nick for 2 months now and I have not heard back from him about… my windshield replacement….He told me he ordered it but never did….I was able go in and order via the parts section, but when it came in, now I am unable to schedule an appointment to change it….they make you jump through a lot of hoops to get what you pre paid for…. The buying process was seemless but the service not good at this place and I would definitely not recommend the service plans and protection plans from them….Hello Jyothish, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
MB E450
by Jay- MBE 450 on 08/07/2024updated 08/16/2024Purchased a vehicle made to order along being a newly released model. The sales team was great to work with, explained in great detail how the order would go through along with a timeline for delivery. Date was right on and vehicle is… amazing. I will be back for my next vehicle.Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this. We hope to be of service to you again! Take care!
Great Service
by CCkane21 on 07/18/2024Eric and Kevin kept me up to date and informed with what was going on with the service on my car. Both were very helpful and understanding!Hi, your comments keep us motivated and working hard for all our guests! If you ever need help, just give us a call. Happy motoring!
Used car purchase
by *Customer*22 on 06/17/2024An easy experience from my contact online to the sales room floor and finalizing with finance. Could not have more pleasurable or professional.Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Great experience
by Mo Manchanda on 04/12/2024MB of Naperville - especially Joe (sales mgr) and Liz went above and beyond. They worked hard and with us to find us what we ultimately ended up with. No pressure environment, just willingness to help and making sure customer is content… and happy with their purchase. Highly recommend.Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We appreciate your recommendation of Mercedes-Benz of Naperville and we hope to be of service again in the future.
Car buyer
by Chris sims on 04/05/2024My experience with my car salesman Ron and manager Juan was great details that were given to me were enlightening and made my experience worth the while in buying a quality vehicle Big ups to the team including the loan officer who made my… buying experience the best I have ever had Thanks Chris simsHi, we are pleased to hear you had such a positive experience with us! If you ever need help, just give us a call. Happy motoring!
New Car
by BMcD4444 on 03/27/2024Everyone was very knowledgeable and friendly. My only complaint was how long it took (a little over 3 hours) to purchase the car - even when I booked an appointment ahead of time and came prepared with all necessary documentation on my end.Hello, thank you for taking the time to share your feedback and letting us know how we can improve. We hope you will consider us again in the future. Take care.
Purchasing a New Mercedes
by Mercedes2024 on 03/12/2024From the moment I walked into the Naperville Mercedes dealership I was greeted by the Sales Manager and asked the purpose of my visit. I was then introduced to a sales associate who would be able to tell me all the details I would need to… know to make an informed decision about purchasing a new car. The entire team was courteous, knowledgeable and very thorough on all the details of the Mercedes 2024 E Class. I enjoyed the whole experience.Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Great first car purchase experience!
by Imani on 02/13/2024They helped me find the car I wanted which had limited availability at a fair price. Love my car and Sean my sales person was super kind and helpful through the process.Hi Imani, we're so happy we were able to help you out! Thank you, and have a fantastic day!
Wonderful Experience!!!!!!!
by Kspangler on 02/08/2024Had a wonderful experience buying my first Mercedes!!! Amazing customer service. They answered all my questions and made it a smooth and easy transaction. The car is unbelievable with the technology and luxury combined into a smooth quiet… ride. Love this car!!!Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Great Service Experience!
by TRobinson on 01/03/2024Kevin was my assigned Service Advisor and did a great job with explaining all the different services I needed for my GLC. Was very knowledgeable and helpful, overall had a great experience!Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Great experience!
by Shay on 12/14/2023My entire dealership experience was wonderful! With just graduating from college, this was my first big purchase and everyone was very helpful, accommodating, and professional in allowing me to get my dream car!Hi Shay, it is great to read such wonderful comments about your recent experience with us! Thank you so much for being one of our valued guests and we look forward to your next visit!
Remarkable Experience at MB Naperville
by ShowtimeWRM on 12/08/2023The team at Mercedes Benz Naperville thoroughly impressed me from first entry to driving off the lot in my new Mercedes Benz. I was greeted promptly upon arrival and treated with kindness and respect. My sales rep Liz was phenomenal! She… was knowledgeable, helpful, and energetic. The management team was incredible. The GM Joseph Wasson and manager Juan are excellent people and do whatever it takes to make a deal that benefits both Benz and their clients. I couldn't be more pleased with my new vehicle and the entire experience was positive. Highly recommend you consider purchasing your next MB from the team at Mercedes Benz of Naperville.Hi, it is great to read such wonderful comments about your recent experience with us! We appreciate your recommendation of Mercedes-Benz of Naperville and we hope to be of service again in the future.
Outstanding customer service at Naperville Mercedes
by Ray Kubacki on 11/21/2023Kevin Vosburgh totally understands customer service..he makes everything so easy and hassle free. He is truly outstandingHi Ray, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Naperville. If you're ever in need of more help, please let us know!
Great Buying Experience with Angel
by JM12 on 11/08/2023As a first-time car buyer, Angel was helpful and not pushy as a salesman. I really appreciated his honest approach, and I had fun with the process. I feel like this dealership does a good job of giving you the facts and the time/space to… make decisions.Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you need more help, our team is available to talk. Safe travels!
Pre Scheduled Service Appt
by Service Exp on 11/11/2023I always have an excellent experience with the service dept. This time addl work required that required leaving the car overnight. I was offered a loaner without asking. Received a call the next morning the car was ready for pick up.… In addition, MB Npv provides excellent customer service in all departments based on my many years.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need anything else from us, Don't hesitate to call us if you ever need anything. Be safe on the road!
Service repairs
by Alfredol on 11/04/2023Just great professional service from the whole service teamHi Alfredol, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Service advisor Manuel and Nick
by Gregoire on 10/27/2023Regarding a warranty on a crankcase vent. We now live in Iowa and truly miss the great service relationship I had with Auto Nation. My check engine light came on using an independent Mercedes Benz service center they fixed the problem. I… received a warranty letter from MB. Called the Naperville MB dealership spoke with Nick who spoke to someone in warranty,saying the repair would be covered . We were in the area 10/19/23 met with Manuel with several yes and okays he made a copy of my service invoice and sent it in to warranty dept and said I will or should receive a refund in four to six weeks. Amazing and many thanks!Hi Gregoire, it is great to read such wonderful comments about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
mercedes
by tristan on 10/22/2023my experience has been interesting some things got done the others didn’t.Hi Tristan, thank you for taking the time to leave us feedback. Please contact us at (630) 537-0312 so we can work with you to make this right.
Mercedes-Benz GLC-Class
Mercedes-Benz GLE-Class
Mercedes-Benz C-Class
Mercedes-Benz GLB-Class
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this. We hope to be of service to you again! Take care!
by Nora Sutter on 08/17/2024