Mercedes-Benz of Naperville
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Service advisor Manuel and Nick
Written byon 10/27/2023
Regarding a warranty on a crankcase vent. We now live in Iowa and truly miss the great service relationship I had with Auto Nation. My check engine light came on using an independent Mercedes Benz service center they fixed the problem. I received a warranty letter from MB. Called the Naperville MB dealership spoke with Nick who spoke to someone in warranty,saying the repair would be covered . We were in the area 10/19/23 met with Manuel with several yes and okays he made a copy of my service invoice and sent it in to warranty dept and said I will or should receive a refund in four to six weeks. Amazing and many thanks!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
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Rose Schmidt on 10/30/2023
Dealer Response
Hi Gregoire, it is great to read such wonderful comments about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
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