Mercedes-Benz of Naperville
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Dealership Service Review
service Rating
E400 Service
Written byon 09/16/2024
Went in to have a tire replaced under road hazard insurance and the tech noticed an issue with the rear sub frame, requiring it's replacement. Both my tech and service advisor were amazing. The tech walked me through the issues and what was needed and my service advisor managed to secure a last minute multi-day loaner. Issue was fixed and my car returned a little earlier than expected. Thank you again for another job well done.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
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Beckett Adams on 09/18/2024
Dealer Response
Hi, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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