Mercedes-Benz of Naperville
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Dealership Service Review
service Rating
Please avoid the service center at all costs
Written byon 08/21/2024
updated 08/28/2024
The service is absolutely the worst you can get here…. I have bought all the service plans when I bought the car with these guys….I have been trying to reach my service advisor Nick for 2 months now and I have not heard back from him about my windshield replacement….He told me he ordered it but never did….I was able go in and order via the parts section, but when it came in, now I am unable to schedule an appointment to change it….they make you jump through a lot of hoops to get what you pre paid for…. The buying process was seemless but the service not good at this place and I would definitely not recommend the service plans and protection plans from them….
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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Nyla Silvester on 08/29/2024
Dealer Response
Hello Jyothish, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
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