Mercedes-Benz of Naperville
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Dealership Service Review
service Rating
Pre Scheduled Service Appt
Written byon 11/11/2023
I always have an excellent experience with the service dept. This time addl work required that required leaving the car overnight. I was offered a loaner without asking. Received a call the next morning the car was ready for pick up. In addition, MB Npv provides excellent customer service in all departments based on my many years.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
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Sue Tilly on 11/13/2023
Dealer Response
Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need anything else from us, Don't hesitate to call us if you ever need anything. Be safe on the road!
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