Phillips Chevrolet of Lansing
Customer Reviews of Phillips Chevrolet of Lansing
Review type:
Good buying experience!
Good buying experience!
by Kevin00 on 04/19/2025No surprises. No pressure.Thank you for taking the time to write a review for Phillips Chevrolet of Lansing! We always want to hear back from our clients and we're glad you had such a positive experience with us! Your business is very much appreciated. Happy motoring!
Phillips Chevrolet of Lansing,Il
by Nonames on 04/11/2025The salesman and entire sales team was very friendly, helpful and answered any questions I had about the car features and financing with completely. I enjoyed my experience at Phillips Chevrolet of Lansing very much.Chevy
by Cheryl S on 03/21/2025updated 03/28/2025Chris Collier, always very helpfulYour loyalty means so much to us and we're so happy to have earned it. Thank you again for taking the time to write about your positive experience with us. We will pass your kind words on to Chris. Happy motoring!
New Vehicle Purchase
by C Braggs on 11/13/2024The car buying experience was great! Robert and Sam made the car purchase very smooth and answered any questions that I had! Very professional and great customer service!We're pleased to know we have been able to exceed your expectations and really help you out! If you ever need anything else from us, please feel free to give us a call or stop by. Happy motoring!!
Car service
by Mybestplace on 08/20/2024Very efficient, appointment was honored timeously and I was able to proceed to work without delaysWe're glad everything was completed quickly and to your satisfaction! Thank you for taking the time to leave a review. We sincerely appreciate your business. Happy motoring!
Not satisfied
by MISS....E on 04/30/2024I brought my car in for 60k service and because the engine light came on. I ended up getting a $80 oil change with NO tire rotation because that's extra now. Also since the engine light wasn't on the tech said it was nothing he could do.… Well I left mad because I felt like I was blown off. An hour later the light came on, I called back to let them know this and they told me to bring the car back. A different tech assisted me and told me "my engine was bad, I wouldn't ever pass emission test, he's seen people drive with the light on for years and the cost would $10000 to fix but they don't make my engine anymore. My car has only 56 thousand miles on it and is only 8 years old. If my engine is bad then Chevrolet sold me a bad car to begin with. No engine should be going out at 56k miles.🤬🤬🤬We are trying to find your contact information so a Manager can call and discuss your concerns. Please email your contact information to gina@phillipschevrolet.com so we can have a Manager reach out to you. You can also contact Vince Collaro, our Service Manager, at 708-474-0000 x417.
Great Professional Service All Around!
by Reyna L on 11/08/2023I cannot thank the Lansing location enough for their professionalism & assistance. Scott Quinn was my sales person & Sam handled the financing in June 2023. Scott fully explained all of the vehicle options I was looking for. He was very… patient w/me as I took a while looking at various vehicles. There were no hassles as I had a trade in vehicle. I was pleased with the entire vehicle purchasing process. I had an unfortunate auto accident 3 1/2 months after purchasing the 2023 Blazer & returned to purchase another one soon after. Once again on my 1st visit, both Scott Quinn & Sam handled everything with ease, no stress & I came out w/a 2024 Blazer. Sam is on it ensuring you get the best deal. We are definitely returning for another vehicle come Spring.Thank you for taking the time to write a review for Phillips Chevrolet of Lansing! We appreciate you highlighting some of our staff who helped make this such a great experience! Please don't hesitate to reach out if there's anything additional we can do for you. Happy motoring!
Great Customer Service
by Cherrie B. on 10/13/2023Christopher is an outstanding young man. His professionalism, attentiveness and overall presence is what businesses are lacking today. I thank him and Vince for their care, concern and assistance. I am very appreciative of an establishment… that rights their wrongs and understands customers are what keeps them in business(Vince). I am a long time customer and because of today's visit our lasting relationship will continue! "Thanks again Chris & Vince!!!"Thank you for taking the time to write a review for Phillips Chevrolet of Lansing! We appreciate you highlighting our staff who helped make this such a great experience! Please don't hesitate to reach out if there's anything additional we can do for you. Happy motoring!
Phillips of Lansing Review
by Alicia Jones on 07/10/2023This is my second car that i have bought from this dealership and the experience is great! They care about your needs and wants and they listen to your concerns and they are very professional and clean. Donna Lee is great and perfect!Your loyalty means so much to us and we're so happy to have earned it. Thank you again for taking the time to write about your positive experience with us. We will pass your kind words on to Donna. Happy motoring!
Unsatisfied
by Paul41956 on 04/04/2023I brought my Tahoe in for 3 main concerns. 1. Recall for air bag 2. Oil Change 3. Headlights would not come on. When I checked in and the tech turned on my lights I noticed my headlights came on which was surprising since… they had not been on in 2 weeks. After I left I checked my lights again and they were not coming on. I saw on my receipt that a part was changed for the air bag. I also saw the air bag warning light was still on. I returned inside back to the service department and was told the warning light was not checked and had nothing to do with the recall, which makes no sense. I was also told they would be happy to check it if I wanted to bring it back in. In conclusion im still showing air bag warning light and still have no headlights. Therefore I can't see how I can claim this was a pleasant experience.Thank you for reaching out to us regarding your recent service visit. The air bag recall that was performed on your vehicle only replaces the passenger side air bag located inside the dashboard above the glove box. You have several other air bags and sensors in your vehicle that can also cause the air bag light to be illuminated on the dash. Vince, our Service Manager checked over the diagnostic trouble codes report from your check-in and saw that you had several air bag codes stored for the passenger presence module which is in the passenger seat bottom. Vince emailed you and attached the photos of that report. We do not see any mention of the headlamps being inoperative or you authorizing/paying the diagnostic fee of $249.95 for us to inspect your headlight system. If you would like to move forward with getting the electrical issues diagnosed on your vehicle please contact Vince at 708-474-0000 ext 417 and he will do anything he can to help.
Considerate of their customers
by Dennis S on 01/12/2023Everyone at the dealership did their job proficiently which kept my time spent at the dealership to a minimum.We're glad everything was completed quickly and to your satisfaction! Thank you for taking the time to leave a review. We sincerely appreciate your business. Happy motoring!
Trax is the best
by jillian on 04/15/2022Mike Stramaglia was the best thanks to him.... the dealership was clean and everyone was friendlyThank you for taking the time to write a review for Phillips Chevrolet or Lansing! I will gladly pass your kind words on to Mike. We appreciate your business. Happy motoring!!
Rain guards
by Valt21313W on 03/26/2021Rain guard were not put on properly. In fact one came off as I awaited the time like I was told to not utilize the windows. Trying to contact service to inform them of the matter has been a challenge. I’m just going to ride up there without… an appointmentWe apologize for your experience at Phillips Chevrolet of Lansing not going as it should have. We want to make this right.Our Service Manager would like to discuss your concerns. Please contact Vince our Service Manager at 708-474-0000 ext 417 or Vincent.collaro@phillips chevrolet.com. He had advised that the rain guards are under warranty and is waiting for you to contact him. We look forward to hearing from you.
Customer
by Justin Ryan on 02/04/2021I paid for an oil change and tire rotation on my Colorado. I realized after I left they did not rotate my tires which is was part of the service.Thank you for talking with our Manager to discuss your concerns. We do not want you to be any less than completely satisfied. Any time you need to, feel free to contact Vince our Service Manager, 708-474-0000 ext 417. We appreciate your business. Happy motoring!
Cheverolet Dealership Lansing
by ShawnaH on 01/20/2021Staff was very helpful and friendly. Will work with you.We're glad to hear you found our staff was so knowledgeable and helpful! Your business is very much appreciated. Please don't hesitate to reach out if you need help with anything. Happy motoring!
Michael Stramaglia Awesome
by Robert Rivera Mike Stramaglia on 11/20/2020Mike really makes you feel comfortable and guides you along the process to make sure your making the right choices that are best for you.Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Your business is very much appreciated. Happy motoring!
Car repair
by Curtis C on 04/21/2020The work was done with in a reasonable amount of timeThank you for taking the time to write a review for Phillips Chevrolet if Lansing! Your business is very much appreciated. Happy motoring!
Purchase a new traverse
by pelony11 on 04/11/2020I would recommend Phillip Derkacy to purchase a new/used vehicle. Nice and not a pushy salesman. Go see Phillip Derkacy!!!Thank you for taking the time to write a review for Phillips Chevrolet of Lansing! Your business as well as referrals are very much appreciated. Happy motoring!
Very good service
by Kevin on 01/28/2020My wife and I went for a oil change and appraisal. Left with a brand new chevy trax. Tim Dotson was very helpful. Everyone we interacted with was very helpful. Very good dealership to buy a car from.Thank you for taking the time to write a review for Phillips Chevrolet of Lansing. We appreciate you and your wife choosing Phillips for the purchase of your brand new Trax. Your service business is appreciated as well. Happy motoring to you both!!
Happy Traverse Owners
by Rob on 05/18/2019Our story started on a Saturday morning when my wife and I saw a vehicle that fit our needs on Phillip's website. Just a bit of background, I have been perusing Phillip's website for years after a great internet sales representative,… Christine Delvecchio put me on their mailing list (it says a lot that they keep good people, and even promote them!). I started a chat on the Phillip's website with Crystal Chavez and asked a few basic questions which she answered immediately. After establishing an internet price with Crystal and Kevin Dorsey we made the two hour drive from our city to Phillip's of Lansing and arrived about 4:30. Upon our arrival, we were greeted by Shawn Breish who took us on a test drive and answered all of our questions. After agreeing to financing terms, we met Henry King who explained our various optional extras. We ordered a cargo cover from him (unfortunately it wasn't in stock but he had it by Monday, shipped it to us that day, and it arrived at our house on Tuesday). Our final visit was with Tom Kernagis, who used Phillip's super sophisticated cool built-in-desk-top computer to walk us through our extended warranty options and gave us all our documentation on a hard to miss key-shaped thumb drive (thank you, I will always know what is on that thumb-drive just by looking at it). By this time, our new vehicle was detailed and new plates installed, our trade-in appraised and its old plates removed. We were on the road by about 7:30. From the moment I chatted with Crystal, to the last handshake with Shawn (who by the way had already stayed after work about an hour and a half to make sure we were satisfied), the whole process was smooth, quick, and painless. We were thrilled with our car buying experience, and would recommend Phillip's and our entire team of employees without reservation.Thank you for taking the time to write a review for Phillips Chevrolet. We've had technical difficulties, that is why our response is so late. We appreciate your very kind words as well as your business. Happy motoring!!
Great Service
by Bryant94 on 05/23/2018We had great service from start to finish with Troy Ivory. I recommend you go in and ask for him, he will help you through the entire process.Thank you for your outstanding review! We appreciate your business very much! Thanks again for your kind comments and happy motoring. Take care!! :)
Chevrolet Trax
Chevrolet Equinox
Chevrolet Trailblazer
Thank you for taking the time to write a review for Phillips Chevrolet of Lansing! We always want to hear back from our clients and we're glad you had such a positive experience with us! Your business is very much appreciated. Happy motoring!
by Michael Maheras on 04/21/2025