Phillips Chevrolet of Lansing

Our story started on a Saturday morning when my wife and I saw a vehicle that fit our needs on Phillip's website. Just a bit of background, I have been perusing Phillip's website for years after a great internet sales representative, Christine Delvecchio put me on their mailing list (it says a lot that they keep good people, and even promote them!). I started a chat on the Phillip's website with Crystal Chavez and asked a few basic questions which she answered immediately. After establishing an internet price with Crystal and Kevin Dorsey we made the two hour drive from our city to Phillip's of Lansing and arrived about 4:30. Upon our arrival, we were greeted by Shawn Breish who took us on a test drive and answered all of our questions. After agreeing to financing terms, we met Henry King who explained our various optional extras. We ordered a cargo cover from him (unfortunately it wasn't in stock but he had it by Monday, shipped it to us that day, and it arrived at our house on Tuesday). Our final visit was with Tom Kernagis, who used Phillip's super sophisticated cool built-in-desk-top computer to walk us through our extended warranty options and gave us all our documentation on a hard to miss key-shaped thumb drive (thank you, I will always know what is on that thumb-drive just by looking at it). By this time, our new vehicle was detailed and new plates installed, our trade-in appraised and its old plates removed. We were on the road by about 7:30. From the moment I chatted with Crystal, to the last handshake with Shawn (who by the way had already stayed after work about an hour and a half to make sure we were satisfied), the whole process was smooth, quick, and painless. We were thrilled with our car buying experience, and would recommend Phillip's and our entire team of employees without reservation.