Phillips Chevrolet of Lansing

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Phillips Chevrolet of Lansing
17730 Torrence Ave, Lansing, IL 60438 (map)
Today 8:00 AM - 7:00 PM
Sales Rating
(302)
Recommend:
Yes (5) No (0)
Service Rating
(11)
Recommend:
Yes (3) No (1)
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Dealership Service Review

service Rating
Unsatisfied
Written by Paul41956 on 04/04/2023

I brought my Tahoe in for 3 main concerns.    1.  Recall for air bag    2.  Oil Change    3.  Headlights would not come on. When I checked in and the tech turned on my lights I noticed my headlights came on which was surprising since they had not been on in 2 weeks.  After I left I checked my lights again and they were not coming on. I saw on my receipt that a part was changed for the air bag.  I also saw the air bag warning light was still on.  I returned inside back to the service department and was told the warning light was not checked and had nothing to do with the recall, which makes no sense.  I was also told they would be happy to check it if I wanted to bring it back in. In conclusion im still showing air bag warning light and still have no headlights.  Therefore I can't see how I can claim this was a pleasant experience.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? No
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Michael Maheras on 04/05/2023
Dealer Response
Thank you for reaching out to us regarding your recent service visit. The air bag recall that was performed on your vehicle only replaces the passenger side air bag located inside the dashboard above the glove box. You have several other air bags and sensors in your vehicle that can also cause the air bag light to be illuminated on the dash. Vince, our Service Manager checked over the diagnostic trouble codes report from your check-in and saw that you had several air bag codes stored for the passenger presence module which is in the passenger seat bottom. Vince emailed you and attached the photos of that report. We do not see any mention of the headlamps being inoperative or you authorizing/paying the diagnostic fee of $249.95 for us to inspect your headlight system. If you would like to move forward with getting the electrical issues diagnosed on your vehicle please contact Vince at 708-474-0000 ext 417 and he will do anything he can to help.
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