Customer Reviews of Ed Napleton's Kia Of Elmhurst
Review type:
Deceptive “appointments”
by Joshua on 04/06/2025Beware of scheduling a service “appointment” at this dealer. They accept more appointments than they have capacity to repair on a given day. I made a recent appointment for a warranty repair and dropped off the car on time. (The parts had… been on order for five months and we were never notified they arrived until we called to inquire, but that is a separate matter). I was informed when dropping off the car (not when scheduling the appointment) that it was possible it would not be complete in one day, but they would make every effort to get it finished that day. They prefer to communicate via text, and didn’t respond to my inquiry in the afternoon about the status of the repair. I checked the Kia app and found out that night the car had been parked and locked since I dropped it off. Work did not even begin until 24 hours after my appointment. I would have much preferred to drop off the car the next day - when they actually worked on the car, instead of having it parked at the dealer for an entire day and unavailable for my family’s use. The service department had a very apathetic attitude about this - they didn’t care at all about my inconvenience. I don’t know if it is because of the lower profits of a warranty repair, or if they treat all customers this poorly.Happy camper
by Lori on 03/10/2023The best place to buy or service vehicle. I have been coming here for many years and I am always satisfied with visit.We understand it's a big decision where you purchase your car from, and we are grateful to have been chosen, Lori. It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care! Regards, Julissa Varela Customer Relations Manger Ed Napleton Acura KIA of Elmhurst 630-941-4300 ext 2339/2378 julissa.varela@napleton.com
NEVER USE NAPLETON KIA SERVICE!!!
by KevinT2016 on 07/30/2018The service department at this location makes me never want to own a Kia again! The service is terrible! Roger the manager is the most unprofessional manager I have seen in a business environment. I own three Kia's, all purchased from this… dealer, my most recent purchase was a Kia stinger! MY STINGER has been facing a lot of issues that other stingers are also having which is a paint chipping issue. Roger was the one that was handling this as he is the Service Director and is the manager who must work directly with the dpsm and warranty department. Two months ago I submitted a claim to Kia Corporate who they told me to go see Roger to take photos so they could be sent to corporate. After of the photos were taken I left Roger more than 13 messages in four weeks and still never got a callback. I finally spoke to him 3 weeks ago and said he would call me in a few days with claim results. I have now been trying to get a hold of Roger again for two weeks for a status, and left 5 messages. I have talked to him briefly three times which he says he will call me back within an hour and never calls back. He probably says that so he doesn't have to deal with a pissed off customer. I regret ever owning a Kia as I never thought it would be such an issue to get good service. I understand the paint chip is a warranty issue however customer service is The worst I have ever seen. As much as I love my Kia's, I will never own one again thank you to Roger and his team and their proof to how crappy of customer service they have. Not worth the headache! I will be looking for other cars in the near future not by Kia! I will make a positive note that the sales team and especially Kyle, here does a terrific job, however I don't want to buy a car from somewhere that I can't take it for service!If you would be willing, we would like to try and turn your experience around. When you have a chance, please reach out to us at (630) 782-9300 and we will do our best to make this better.
Satisfied customer
by Selenne on 04/29/2016This dealer was a huge help in finding a solution for our problem regarding our 2013 Kia Sorento be sure to ask for Mr. Shant. He was the best kept us informed of what was being done to our vehicle and provided us with options and… solutions He had excellent customer service. we also had a chance to meet with the service and part director named Ronald whom was also very kind and courteous to us making us aware of the situation we were in and how we can prevent future damages. Overall I feel we will be returning customer although I cannot speak for all the service employees I am certain there is great customer service from Shant and Ronald .2014 kia sour +
by yola125 on 06/01/2015I had issues with my brake, its a brand new car, 10,000 miles and my brakes sounded terrible. No-one was communicating with me very well while I was without my car for a week. Finally after trying to get ahold of someone, Tony Fajardo from… service took and control and made sure I was up to date with everything going on with my car and did the best he could to help my bizarre situation. You guys go threw a lot of employees in that dealership, but he needs to be kept around!! Thank you so much Tony!!!- HeidiWe hope you continue to choose us for all your automotive needs! Take care! Our team is available should you require any extra help. If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!
Incompetent [non-permissible content removed]
by bellabutt on 11/12/2014Do not buy a car from Ed Napleton, Kia/Acura of Elmhurst. They are incompetent [non-permissible content removed] and don't care about your satisfaction after the purchase. A service guy stole from my mother's car. I paid to have my… windshield wipers replaced , waited for this to happen, drove away and they were not replaced. Had to bring my car back one week later for what should have been done when I paid for them. My Bluetooth is not working on my new Kia. Three attempts were made to fix it and it still does not work. My windshield/return oil-change sticker is always accurate but my mother's, who does not speak English, always has her return 2,000 miles early. My brother replaced the air filter himself prior to bringing in his new Kia for an oil change and was lied to when told it was filthy and needed to be replaced. One week after the purchase, my steering alignment was off and was told that it's because not all streets are completely flat. After insisting on speaking to a manager, an adjustment was made, confirming the alignment was off. After reporting the above (and other incidents), the general manager told me that I will not be compensated because I am only one unhappy customer of thousands happy customers.Please contact our Manager at (630) 782-9300 so that we may ensure your experiences with our dealership are more pleasant moving forward.
Bad service department
by laura84 on 09/10/2014In the service apartment is not good I didn't have a good experience and if I ever need a service I will definitely not take my car to Napletob KiaPlease reach out to us at (630) 782-9300 so we can discuss the details of your visit in hopes of restoring your confidence back in our dealership.
At Ed Napleton KIA, we are not just about cars, but about the community and the complete customer service experience. We have been family-owned since 1931 when Edward W. Napleton started a small automotive-business on Chicago’s South Side. Since then, the Napleton family and automotive business have grown and expanded across the country, with more than 50 dealerships in five states. We have always been based on a simple premise: that hard work and common courtesy can make their mark and help our business and our customer's relationship thrive. In more than 80 years of business, that simple idea has never been proven wrong. We welcome you to our dealership, as we would welcome you to our homes. Welcome to the Napleton Family! Direct to Our Client Care Center: 630-782-9314
- Complimentary Loaner Cars
- Complimentary Coffee
- Cable Television
- Customer Lounge Area
- Automated Car Wash
- English
- Bosnian
- Arabic
- Gujarati
Joshua, We couldn't be more apologetic for the experience you endured at our location. We appreciate you giving us the opportunity to address your concerns. When you are ready to pursue the options discussed in turning your experience around, please reach out to us directly. (847) 298-0900 EXT 19212.Thank you, and we look forward to hearing back from you. Our goal is getting another opportunity to make right, on a situation that went wrong. Thank you, Sharnae Leachman Customer Relations Manager Ed Napleton Auto Group Sleachman@napleton.com (847) 298-0900 EXT 19212
by Disa DeGrazia on 04/08/2025