Ed Napleton's Kia Of Elmhurst

The service department at this location makes me never want to own a Kia again! The service is terrible! Roger the manager is the most unprofessional manager I have seen in a business environment. I own three Kia's, all purchased from this dealer, my most recent purchase was a Kia stinger! MY STINGER has been facing a lot of issues that other stingers are also having which is a paint chipping issue. Roger was the one that was handling this as he is the Service Director and is the manager who must work directly with the dpsm and warranty department. Two months ago I submitted a claim to Kia Corporate who they told me to go see Roger to take photos so they could be sent to corporate. After of the photos were taken I left Roger more than 13 messages in four weeks and still never got a callback. I finally spoke to him 3 weeks ago and said he would call me in a few days with claim results. I have now been trying to get a hold of Roger again for two weeks for a status, and left 5 messages. I have talked to him briefly three times which he says he will call me back within an hour and never calls back. He probably says that so he doesn't have to deal with a pissed off customer. I regret ever owning a Kia as I never thought it would be such an issue to get good service. I understand the paint chip is a warranty issue however customer service is The worst I have ever seen. As much as I love my Kia's, I will never own one again thank you to Roger and his team and their proof to how crappy of customer service they have. Not worth the headache! I will be looking for other cars in the near future not by Kia! I will make a positive note that the sales team and especially Kyle, here does a terrific job, however I don't want to buy a car from somewhere that I can't take it for service!