Customer Reviews of AutoNation Hyundai O'Hare
Review type:
Everything was fine
by Satisfied on 05/14/2025Went in for a tire and oil change. Came out with a tire and oil change done. No pressure of selling of anything etc.Schedule maintenance
by ChiaraDV on 02/24/2025I scheduled an appointment in person the week before, very professional representative. But 2 and a half hours is way too long for an oil change and tire rotation…also, my Blue Link wasn’t connecting for about 10 days and nobody knew how to… fix. I had to call them and waited 30 minutes on hold to reset it in 30 seconds just pressing a little hole on the screen.Hi, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (847) 346-0144 to discuss what we can do to help.
Service
by Iron883 on 12/11/2023Service advisor was great, very polite and helpful. The only negative thing is when calling in long time to answer phone by switch board or who ever answers the phone.Hi, thank you for taking the time to leave us feedback. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (847) 346-0144. We hope to hear from you.
2020 Hyundai Elantra SE
by Mary Edward on 12/01/2023Hi I was having inside engine even though I paid an outrageous diagnostic fee that I can't get back . I appreciate the mechanic making it possible for me to get my car home.Hi Mary, thank you for taking the time to share your feedback with us. If you'd be willing to provide more feedback, please reach out to us at (847) 346-0144 so we can assist you further.
Great service desk
by EmilySF on 12/01/2023Every time I’ve had the best experience with the service desk helping explain everything and being great to work with. Easily the reason I keep coming back.Hi, thank you for taking the time to leave a review for us at AutoNation Hyundai O'Hare. We're happy we could meet your expectations! Drive safe, and we'll see you on the road.
Mr. Michael A. Prokop
by M A Prokop on 11/30/2023I came in to have the anti theft devise installed on my 2013 Sonata. It was part of a factory recall, so there was no charge. The service manager said this would take a bout half an hour and it did. I am happy.Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Great service
by Pramodk on 11/08/2023Service was performed in time and in Professional manner!Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Recall service-undercoating
by Carolb1 on 11/06/2023Waited for 2 1/2 hours for a service that took 20 minutes at most. Was at dealer 15 minutes early for an 11 am appointment. Was told it will take 2 hours. Assuming the process would take 2 hours. My car wasn’t even out on the rack until… 12:50 and was done at 2:10. How is it my time is not given any value? Where is the honesty in the process? What is the point of making appointments if you are intentionally making me wait 2 hours for a 20 minute process? Why have appointments when it is all a lie?I would have been more satisfied if I was told the truth and could have planned my time accordingly! Tell me that the process is about an 1/2 hour and that my car will be serviced at about 12:30 or whenever! It is a total disregard for your customers!!!Hi, we regret your experience with us here but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (847) 346-0144 to discuss what we can do to help.
Oil change and general service
by Rellm1120 on 10/26/2023Efficient and friendlyHi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
Great customer service
by Dan. I. on 10/22/2023I had an oil change and waited in the lounge. Randy provided excellent customer service; professional and friendly.Hi Dan, we're happy you found our staff to be so supportive during your experience here at AutoNation Hyundai O'Hare. Feel free to stop by if you ever need any more help.
Warranty Service
by Ray Lawando on 10/18/2023Michaela was extremely helpful with the whole process. We were very pleased with our experience!Hi Ray, we're happy you found our staff to be so supportive during your experience here at AutoNation Hyundai O'Hare. Feel free to stop by if you ever need any more help.
Be prepared for a potentially long wait
by Fitzeys on 10/08/2023We brought our car in for an oil change at 10AM on October 3rd. We we're told that due to overbooking it would take one hour and 45 minutes, it took 3 hours and 45 minutes. At 11:45 we asked about the car and were told 15 minutes. Forty… five minutes later I was told they were just finishing. FYI, there is a screen on the wall showing a real time view of the bays with the cars. Keep in mind that we were told they were finishing up. We'll, at 1:15, I saw the car was just pulled into the bay. They were kind enough to comp the oil change, but you shouldn't be telling a customer they're finishing up when the work hadn't started. I did like the idea of filming the undercarriage so I could look at the details underneath.Hi, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (847) 346-0144 to discuss what we can do to help.
Good
by sonata1 on 09/23/2023Much better than prior dealership experience. They could use additional staff for how it is though.Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Oil/Filter Change & Tire Rotation
by Steveka1 on 09/19/2023Matthew the service advisor assisted me with all my warranty coverage, including my tire being replaced. Great team at AutoNation Hyundai O’Hare!Hi, we are pleased to hear you had such a positive experience with us! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Service Desk Randy
by Tucson owner on 09/15/2023Randy at the Service desk is a pleasure to deal with. He is friendly, nice and makes you feel comfortable. He is definitely an asset to this business. I came in for a routine recall this time and he was helpful and professional too.Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!
service
by saphire on 09/12/2023Service at this location is always pleasant and up to date. The waiting time at this location was a little bit slower than usual but having patience was a must.Overall all went well and the personal was upbeat and very pleasant.Hello Saphire, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Great service visit
by Zster46 on 09/02/2023Kayla Houston provided professional assistance with my service visit. In conjunction with the service tech, she reviewed my service record. They discovered that a number of important items had not been checked on previous visits to the… dealership over the years. This could have resulted in serious performance problems with my vehicle. I thanked her & told the service manager what a “treasure” she was. For example, I honestly don’t keep track of when my drive belt should be replaced. I count on the dealer’s service team to check things like that. Good job on this visit, Kayla.Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Needs to work on customer service
by Tiana S on 08/31/2023Tuesday August 29th, 2023 I came in for an oil change and recall service. I arrived 10 minutes late and this added 60 minutes to my overall estimated time. During my wait, I noticed that the small waiting area was getting full. I stood up… and waiting for 30-45 minutes after being told my car is almost done. When I checked out and paid for the services I waited an additional 15-20 minutes because no one took my car from service area to the pick up area outside and the customer service rep had to physically drive my car out. It is frustrating to wait for a car to be serviced but to see a crowded waiting room and having pointless delays such as a car just needing to be moved for pick up is frustrating. What frustrates me more is the lack of professionalism from the staff. A male customer service rep was complaining about a customer in front of me to another staff who was identified as the supervisor…the irony is that the supervisor was doing a training with their door open without headphones and the training topic was customer service…the only individual that performed customer service was Michaela and I’m grateful for her to drive my car out of the service area because if I didn’t say anything I would have been there all day. I’ve been a customer of this facility for over 10 years. I’ve seen bad service but it’s getting worse.Hi Tiana, we regret your experience with us here but are glad you brought this to our attention. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (847) 346-0144 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Great service!
by Kathleen on 08/09/2023Took my car in for the steering wheel recall....Matthew was prompt, friendly, helpful & provided the estimated time frame which was on schedule. I am very pleased...bravo!Hi Kathleen, we're happy to hear you had such a positive experience with our team! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Confidence
by Trustee on 08/04/2023I have used AutoNation Hyundai for almost all oil changes since I purchased my 2015 Hyundai Sonata new at AutoNation. My latest Service Consultant Kyle is customer focused and friendly.Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation Hyundai O'Hare. If you need more help, our team is available to talk -- safe travels!
Satisfied
by Satisfied on 07/27/2023Quick and efficientHi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Hyundai Tucson
Hyundai Santa Fe
Hyundai Elantra Hybrid
Hyundai Sonata
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hello, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.
by Rhett Rogers on 05/16/2025