AutoNation Hyundai O'Hare
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Be prepared for a potentially long wait
Written byon 10/08/2023
We brought our car in for an oil change at 10AM on October 3rd. We we're told that due to overbooking it would take one hour and 45 minutes, it took 3 hours and 45 minutes. At 11:45 we asked about the car and were told 15 minutes. Forty five minutes later I was told they were just finishing. FYI, there is a screen on the wall showing a real time view of the bays with the cars. Keep in mind that we were told they were finishing up. We'll, at 1:15, I saw the car was just pulled into the bay. They were kind enough to comp the oil change, but you shouldn't be telling a customer they're finishing up when the work hadn't started. I did like the idea of filming the undercarriage so I could look at the details underneath.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
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Chole Yates on 10/11/2023
Dealer Response
Hi, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (847) 346-0144 to discuss what we can do to help.
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