AutoNation Hyundai O'Hare

Tuesday August 29th, 2023 I came in for an oil change and recall service. I arrived 10 minutes late and this added 60 minutes to my overall estimated time. During my wait, I noticed that the small waiting area was getting full. I stood up and waiting for 30-45 minutes after being told my car is almost done. When I checked out and paid for the services I waited an additional 15-20 minutes because no one took my car from service area to the pick up area outside and the customer service rep had to physically drive my car out. It is frustrating to wait for a car to be serviced but to see a crowded waiting room and having pointless delays such as a car just needing to be moved for pick up is frustrating. What frustrates me more is the lack of professionalism from the staff. A male customer service rep was complaining about a customer in front of me to another staff who was identified as the supervisor…the irony is that the supervisor was doing a training with their door open without headphones and the training topic was customer service…the only individual that performed customer service was Michaela and I’m grateful for her to drive my car out of the service area because if I didn’t say anything I would have been there all day. I’ve been a customer of this facility for over 10 years. I’ve seen bad service but it’s getting worse.