AutoNation Hyundai O'Hare
Dealership Service Review
Waited for 2 1/2 hours for a service that took 20 minutes at most. Was at dealer 15 minutes early for an 11 am appointment. Was told it will take 2 hours. Assuming the process would take 2 hours. My car wasn’t even out on the rack until 12:50 and was done at 2:10. How is it my time is not given any value? Where is the honesty in the process? What is the point of making appointments if you are intentionally making me wait 2 hours for a 20 minute process? Why have appointments when it is all a lie?I would have been more satisfied if I was told the truth and could have planned my time accordingly! Tell me that the process is about an 1/2 hour and that my car will be serviced at about 12:30 or whenever! It is a total disregard for your customers!!!
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No