Customer Reviews of AutoNation Honda Thornton Road
Review type:
Gee was great — Honda Civic
Honda Odyssey Serviced
by Anonymous on 09/01/2023They did the work fast.Purchased a new car online
by G Whelan on 08/31/2023The dealership kept their word throughout the negotiations. The process was professional, quick, and easy. The staff was knowledgeable and great to work with.Purchase
by Kristle W on 08/30/2023Great customer service! Tayo and Carlos were awesome! The process from start to finish was awesome and not lengthy!Serive
by Jesus Saves on 08/29/2023Oil change without an appointmentRam in Thornton Road Service is THE BEST
by Dina G. on 08/25/2023Ram has been my service manager for the life of my 2020 Honda Pilot. He so very polite and helpful. He communicates well and keeps me updated on the schedule and pickup times. He even walks me TO my car when I come to pick it up to be sure… everything is in good shape when I get in. THAT is service.Free 29 Point Inspection and Petty Theft
by MDGAHON on 08/24/2023I took my vehicle in for their Free 29 Point Inspection. I waited for my vehicle. There was no specified time given for the job completion. It took about a couple of hours. This is not the reason why I am giving 1 star. Later that day,… I noticed personal property was missing from my vehicle. I know it was there in my vehicle at the time of this service. It slipped my mind about removing it. It could have been taken while it was on the service line or in the service bay. Theft is wrong. The shop was closed and I know the service personnel would have denied it if I had report it. CONSUMER BEWARE!!! DON'T LEAVE ANYTHING...NOT EVEN A PENNY IN YOUR IN YOUR VEHICLE when you take it here for service!!! I have been coming here for years. Until the last few years I have been a little disappointed about the prices. But the theft is the last draw. I am going to find someplace else to get my vehicle service and DIY as much as possible.Serviced!!!
by Robyn S on 08/21/2023I had my daughter take her car to get an oil change, she doesn’t know too much about cars, so the technician called me and explained to me in great detail as to what was going on with the car. I really appreciate her time and patience it… was greatly appreciated!Friendly & Helpful
by Ronni V on 08/15/2023Very personable service contact. Made it more enjoyable to be there.My New Ride
by LEHGray on 08/14/2023The staff was very professional and very helpful. They were willing to work with me and was able to find the exact car that I was looking for. Jamorris and Jackie are awesome.Not too satisfied
by Wondering on 07/27/2023My experience at Thornton road Honda has not been the best but not the worst. I took my Ridgeline and Accord there a couple of times. When I picked the Ridgeline one time to have the serpentine belt replaced, the report said that they… checked the battery and air filter. but, when I got home I checked the air filter. It was still dirty. And, the battery died on me the next day. I had to replace it myself.Hi, we regret your experience with us here, but are glad you brought this to our attention. If you'd be willing to provide more feedback, please reach out to us at (770) 674-6078 so we can assist you further.
An Exceptional Experience
by zeb Azmat on 07/19/2023Wow, what an exceptional dealership! I was treated with utmost respect from the moment I arrived. Despite arriving early for my vehicle's service and oil change, I anticipated a delay due to the high volume of customers, but I didn't mind… waiting since I had the time. However, to my surprise, once the service was completed, the service advisor handed me a zero-dollar invoice as a gesture of appreciation for my patience. It was unexpected because they could have easily waived only the oil change charges and still charged for the other services. Additionally, the thoughtful service advisor mentioned that she had started my vehicle and left the AC on, considering it was a warm day. This level of care and attention went above and beyond my expectations. I am more than satisfied with the experience and plan to give them the highest possible reviews. This dealership has truly won me over with their outstanding service.Hi Zeb, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We do hope we can be of assistance in the future. Take care!
Great service
by EssieGur on 07/17/2023Very prompt and professional service. The waiting room was clean and they provided coffee! My attendant took the time to give me and update while waiting. The manager even stopped by to inquire if I was being taken care of. Great service!Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
Car Service
by TabithaCurti on 07/14/2023Everyone was very nice when I came to get my car serviced. The only thing my car was not vacuumed out as the plan stated and my appointment was at 8:30am and I didn't leave until 11:30am. Long wait for just getting oil changed.Hello, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
Honda HR-V
by Kiki T D on 07/04/2023I have been in search for a new HR-V and most dealerships did not have the SUV in stock. I went to AutoNation Honda Thornton Rd and Ellis Gripper greeted me. He informed me that there were no HR-V’s in stock but he would contact me once the… next shipment arrived. He did just that! Ellis communicated just as he said he would. He was very professional and went over and beyond by even coming in to dealership on his day off to close the deal! Every one that I encounter at AutoNation Honda Thornton were great!Hi, it is great to read such wonderful comments about your recent experience with us! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
The service was fine except for the bad communication of procedures
by Friendly on 06/21/2023I arrived on time, drove into ther service area, but the one bearded guy at the counter was on the phone, and just said, "Park over there in front of the door." I did that and waited 10 minutes, thinking that someone was going to come to my… car and tell me what was next. I finally got out of the car, walked back to the bearded guy, who was still on the phone, and gave him my appointment print out and car fob. He said, "go sit down in the lobby." I waited almost an hour and 45 minutes to get an oil change, and finally wandered out to ask about my car. The bearded guy said, "See the lady at the last counter." She couldn't find my paperwork, looked all over for it at other desks, and finally said, "oh, here it is, right in front of me." Then it turned out that my car was done with its oil change less than 45 minutes after I got there, only no one told me they would just be texting me when it was done. I sat around twice as long, for nothing. My phone didn't make any noise to let me know they were done. After paying about $12 or $13 over what the "special oil change coupon" said, I wandered out into the parking lot to find my car, after the lady found my car fob. This was one of the more brain-dead experiences I've had, considering I bought my new Honda Fit car from AutoNation Honda on February 1st, 2019. Maybe I should just go to a regular oil change place in the future. This was a pretty weird experience.Hi, thank you for bringing this matter to our attention. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (770) 674-6078 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Excellent Dealership
by msimon1006 on 06/17/2023I have a wonderful experience purchasing a vehicle from AutoNation Honda. Tayo was awesome. He answered any question I had and made the process flow easily. The finance manger listened to i what needed and helped to make things happen.… Everyone was extremely helpful. I would definitely recommend this dealership to anyone looking for a vehicle.Hi, we're glad you had such a wonderful experience with us! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Good job
by Xxxxxxxxx on 06/16/2023It’s was great and not a long wait. I had an oil change appointment.Hi, we are very happy to have provided you with such a positive experience! Thank you, and have a fantastic day!
Honest and clear
by TBlackburn on 06/15/2023Air filter and oil change hassle free. I wasn’t preyed upon like most mechanics tend to treat women. I was treated fairly and the service was quick.Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out to us if there's anything more we can do! Take care!
Great Experience
by Cindy W on 06/05/2023AutoNation Honda's staff was very professional and knowledgeable in servicing my vehicle. The customer service provided was excellent!Hi, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.
New car purchase
by Danielle on 05/23/2023G was extremely helpful in locating the color and features I wanted on my new car. He was friendly and answered all my questions.Hi, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out to us if there's anything more we can do! Take care!
The good car and good service
by chaewon on 05/16/2023I went to AutoNation to buy my first car! It was very good experience with stan who is dealer of honda autonation. He is so nice and finally i got the my car Infiniti QX60!! I recomend this honda autonation to buy a new car and second car!!Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hello, thank you for taking the time to leave us feedback. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (770) 674-6078 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
by Neil Snied on 08/27/2023