Customer Reviews of AutoNation Honda Thornton Road
Review type:
Gee was great — Honda Civic
by David A on 04/09/2025
Gee made the process easy and was very helpful.
184 reviews
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2023 Honda Accord
by Angie w on 05/15/2023Virgie,the car saleswoman assigned to me, was awesome!!! She didn’t stop until I got the price I wanted and walked out with a new car.Honda B13 service
by Tjblack7 on 04/25/2023Service was efficient and courteous.Very pleased
by Linda in GA on 04/24/2023Ghassimou Balde and the sales team helped make the new buying experience as pleasant as possible.Great service department
by Jovan F on 04/14/2023Every time I visit the service department I receive the best service possible. No matter how small or large the concern is, everyone is always willing to go above and beyond for me. I always feel special.4 days later
by dsgb101 on 04/11/2023I drop my car off on Tuesday morning. Went out of town for a few days and when I call the service department on Monday, they stay in my car has still not been looked at. I told them don’t even worry about it. Told them to button it up and I… will come get it. Which I did. I am not saying this is typical for this dealership, but it was my experience.Hi, we truly appreciate your honest feedback. If you are willing to give us another chance, please reach out to us at (770) 674-6078 to speak to our manager directly.
Edmonds
by Marymerritts on 04/06/2023Edmonds has excellent communication skills and awesome customer service skills- he answered all of my questions and concerns.Car Sale
by TeddyNYC on 04/04/2023I’ve never been to AutoNation nor was I a big Honda fan but Ray changed all the in 5 minutes of talking to me and my Wife. He had us at “Hello” then he showed us the vehicles we requested and we drove home happier thane we’ve ever been.Replace battery
by Battery on 03/25/2023It took 3 hours to replace battery with an appointment while I waited. They did not give me credit on my 100 month Honda battery because they had change systems since I purchased it and couldn’t find my history. Not a good experience!Hi Battery, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (770) 674-6078 to discuss what we can do to help.
Oil Change Service
by Carla Boggs on 03/16/2023Very fast and efficientMarco Harris
by Santricia on 03/15/2023I love this guy. He worked everything out for us 💖💖💖Vehicle battery
by Viviana on 03/14/2023My experience was outstanding. The rep was very compassionate and understanding. He was very helpful.Great Service
by BryanCameron on 03/10/2023I received excellent customer service from knowledgeable and experienced salespeople.Service repair
by Jane Ulrich on 03/07/2023Service department was timely and will do repairs when parts arrive.Customer service
by Keisha Green on 03/06/2023Friendly pleasant experience and not a long wait. Clean facility and comfortable and nice waiting area.Red Beauty
by Red Beauty on 03/06/2023My appointment was @ 3:30 pm, I was done about 4:15 pm that’s the quickest I’ve ever been done. Love it short n sweet.Purchase of new vehicle
by New purchase on 02/28/2023If you need to buy a new vehicle forget about going to another Honda dealership, go directly to this one and talk with Mr. Alton Threats. He was attentive, kind and worked on offering me a great deal. He made sure my questions were answered… and made me feel comfortable and welcoming. Managers and finance personnel were great too. Thank you all your help, I am looking forward to continuing a great relationship with your team!Best Dealer i the Area
by John A on 02/24/2023I had been in a wreck and needed to purchase a new car. I went to most of the dealers in the area to test drive cars. Most of the cars were pretty close in ride and pricing but after stopping by AutoNation Honda Thornton Road I was sold on… both the car and the dealership. Very customer friendly, great knowledge of the vehicles and overall, the most professional employee in the area.Poor Customer Service
by Stevania on 02/20/2023If you look up customer service you will find an overall definition stating:"the support, assistance and advice provided by a company to those who buy or use its products or services." Customer Service helps customers have an easy,… enjoyable experience with your brand. This was not the case when dealing with Ramneet Garcha of Auto Nation. so a quick backstory; I purchased a vehicle from Auto Nation in 2020 and obtained their vehicle protection plan. With that said I will advise anyone purchasing from this location to keep all your original documents and make sure you fully understand everything you are paying for because when I tell you how many hoops I had to jump through just to get duplicates was exhausting. So I purchased the protection plan 2020. 2023 I experienced some car trouble and my check engine light came on. I brought it to Auto Nation and was told that the Gasket Valve needed to be replaced and there was an issue with a coolant sensor. The job was going to total an amount of over $600. My husband brought the vehicle in and called me to tell me what was wrong. He got the gasket fixed but I was like shouldn't this be covered under the warranty? That simple question was when the run around began... there was no support, assistance or advice and it was definitely not easy or enjoyable. I found it interesting that I paid for a service; however when it came time to use it the experience was more difficult than it needed to be. I had to call back numerous times to inquire about the claim. Ram plain and simple... is full of excuses and I don't like his work ethics. I shouldn't have to beg to receive quality service. The first excuse he gave me when I followed-up was he didn't have an opportunity to file it yet... said he would call back and never did. Then he told me there was an issue with the claims system... said he would call me back and never did. It started to get grossly annoying and I felt like I was being sent off on a wild goose chase. I ended up calling and speaking with someone else. I explained my experience with RAM and then he finally called me back to say the claim was filed and the part was ordered. My question is why ...why did it have to get to that point? If you say you are going to call someone back ...do it. I was left in the dark. I would have been more understanding if there was an open flow of communication. Then I finally brought the car in today 1.15.23 and encountered another unpleasant experience with RAM. He is the definition of a "SEND OFF". A send off is an individual who will find every excuse how they can't help you because they don't want to help you. A send off is more interested in you leaving so they no longer have to deal with you versus finding a solution. It's a good thing I'm a persistent individual and learned early in life that if someone chooses not to help you .....help yourself or find someone that will. With that said thank you Ashley for assisting me when RAM wouldn't. I asked him for the same print out you gave me....he gave me an excuse( per usual) of why he couldn't....you gave me the result. It goes a long way and you can tell the difference when someone makes an effort. "People will forget what you said, people will forget what you did, but people will never forget how you made them feel."Hi Stevania, thank you for leaving this detailed feedback about your experience with our dealership. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (770) 674-6078 to discuss what we can do to help.
Happy Hybrid Owner
by BGH on 02/18/2023After checking multiple dealers I settled on AutoNation Honda Thornton Rd. Jamar, my sales person was great. No pressure, answered any questions, stayed in contact and notified me when a vehicle I was interested in was arriving. Of about 7… dealers I visited during my search, AutoNation Honda was heads above them all. Even after the purchase, they have stayed in contact to make sure I was happy. Just got my 1st free tank of gas too - an unexpected bonus from them. Got a fair trade in price also for my 17 year old 2006 Mazda. I'm a happy customer.Whelps
by Whelps00 on 02/08/2023Very pleasant. He gotten a brand new Honda Accord n we stayed in the amount that my payment is comfortable to me. I trade my old Honda Account for the new one n he made it very easy. Very professional guy.Service with a smile!
by Snickens on 01/28/2023Had a delightful experience at Honda Thornton Road. Service took less time than expected and my advisor went over my maintenance schedule, what they replaced and what would probably need to be replaced the next time.
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About our dealership
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
What sets us apart
Through DRV PNK, we continue to raise millions to support cancer research and treatment. Every AutoNation Pink Plate on the road helps put our fight against cancer on full display.
We offer a wide range of finance or lease programs with a menu that makes financing with us clear & simple.
We’ll buy your car and give you a check that you can deposit the same day. Get a certified offer for your vehicle, guaranteed for 7 days or 500 miles at any of our locations, even if you don’t buy a car from us.
We use an EPA-approved disinfectant to sanitize every vehicle we sell. Plus, we offer store-to-door-delivery for a safer shopping experience.
Our pre-owned vehicles are priced just right. Every 1Price Pre-Owned Vehicle is backed by a 5-day or 250-mile (whichever comes first) Money-Back Guarantee and a CARFAX™ Vehicle History Report.
Amenities
- Complimentary Coffee
- Complimentary WiFi
Hi Angie, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
by System Administrator on 07/25/2023