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AutoNation Honda Thornton Road


1979 Thornton Rd, Lithia Springs, GA 30122 (map)
Today 9:00 AM - 9:00 PM
Sales Rating
Recommend:
Yes (17) No (0)
Service Rating
Recommend:
Yes (14) No (4)
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Dealership Service Review

3 out of 5 starsservice Rating
The service was fine except for the bad communication of procedures
Written by Friendly on 06/21/2023

I arrived on time, drove into ther service area, but the one bearded guy at the counter was on the phone, and just said, "Park over there in front of the door." I did that and waited 10 minutes, thinking that someone was going to come to my car and tell me what was next. I finally got out of the car, walked back to the bearded guy, who was still on the phone, and gave him my appointment print out and car fob. He said, "go sit down in the lobby." I waited almost an hour and 45 minutes to get an oil change, and finally wandered out to ask about my car. The bearded guy said, "See the lady at the last counter." She couldn't find my paperwork, looked all over for it at other desks, and finally said, "oh, here it is, right in front of me." Then it turned out that my car was done with its oil change less than 45 minutes after I got there, only no one told me they would just be texting me when it was done. I sat around twice as long, for nothing. My phone didn't make any noise to let me know they were done. After paying about $12 or $13 over what the "special oil change coupon" said, I wandered out into the parking lot to find my car, after the lady found my car fob. This was one of the more brain-dead experiences I've had, considering I bought my new Honda Fit car from AutoNation Honda on February 1st, 2019. Maybe I should just go to a regular oil change place in the future. This was a pretty weird experience.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

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Kate Bake on 06/24/2023
Dealer Response
Hi, thank you for bringing this matter to our attention. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (770) 674-6078 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
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