Jim Tidwell Ford
Back to Service Reviews
Dealership Service Review
service Rating
I give them a zero star
Written byon 06/18/2022
My Ford Expedition has a fire recall on it. I was told to bring it in by the service department for two days to have it fixed and they would not provide a rental. I dropped the vehicle off and two days later they called me and said there was no fix for the fire recall and they would give me a rental. Then I received another call a few minutes later that I could actually come pick it up and it was safe to drive after telling me it needed to be grounded. My vehicle sat there for two and ford knew there was no fix for the problem. Thanks for the wasted time and I would recommendto not buy a ford.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Showing 1 comment
Sort by:
Customer Service on 06/21/2022
Dealer Response
Thank you for your feedback about your service experience because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me?
Jeremy Smith
General Manager
jsmith3@Group1Auto.com
Report