Jim Tidwell Ford

I called over a week in advance to schedule my service appointment with the dealership and explained my issue and the fact that I knew there were recalls that needed to be addressed. I scheduled this for a week when I was off work so I wouldn't need my truck. The scheduler told me that there were no recalls on my truck and I explained that I knew there were 2 that I had gotten notice of but she insisted that there were none. Upon getting to the dealership I explained this and the advisor said that there were actually 3 recalls but I would have to leave my truck for at least 3 days before they even look at it. I was prepared to leave it for at least 2 but not having this information of at least 3 did not work for me. The service advisor said that the service manager would review the call and call me to discuss this issue and that was about 3 weeks ago and no call, email, text, anything. I have had issues with this service department in the past and this does not help with my initial reservations with using them. My past issues were worked out with the help of the service director and GM but they should not have to get involved to make people do their jobs correctly.