Customer Reviews of Jim Tidwell Ford
Review type:
Truck Purchase
Scheduled service
by My scheduled service on 10/22/2021Service advisors are all friendly and professional, which is your saving grace. However, wait time for a simple oil change and tire rotation is way too long even with an appointment. There is no reason for it to take over 3 hours when… other places can get it done in under 45 minutes. All places are dealing with the same challenges that you are and still get it done.Thank you for bringing this to my attention. I apologize for the service experience you have encountered. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Jeremy Smith General Manager jsmith3@Group1Auto.com
Excellent service
by Braeden Smith on 10/24/2021Came here for an oil change for the first time around a year ago and haven’t used anyone else since. The service and reliability here is awesome and I’ve felt very taken care of every visit. 11/10.We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!
Triston in Service is the best Adviser I ve met
by Ali Moradi on 10/23/2021Hi, Triston, I hope your Supervisour Kirk will see this review. As much as I was satisfied with the way Kirk treat us in that location, you have done an amazing job which tells me that the culture of great customer service is carried on… from managers to advisors and all the rest of the employees in that location. I also don’t remember the girl who gave me a ride yesterday and I wanted her name to be mentioned. Thanks to all of the service members at JimTidwell specially Triston. Sincerely, Ali MoradiThank you for your kind words! It is always great to hear that we were able to make a customer’s experience truly exceptional! We thank you for your business and look forward to your next visit!
Trustworthy and dependable
by Bill G on 10/23/2021I bought my truck in 2011 from Tidwell and have brought it back for service ever since. The truck runs as good as it did the day I bought it and if I ever do trade it, I’ll come back to Tidwell.Thank you for your kind words! We are thrilled that you had such a great experience here with us! We thank you for your business and look forward to your next visit!
Fix Or Repair Daily
by Juan Trejo on 10/23/2021Worked with Johnny & Had a great experience with no complaints. Work was done even faster than expected.Thank you for your kind words for our staff, we appreciate it!
Best local dealership
by Ks on 10/22/2021Friendly quality workThank you for being our customer, we appreciate your kind words!
Job well done!!
by Pat Corley on 10/21/2021This time everything went smoothly, which has not been the case all the time. Triston took good care pf me and kept me informedWe are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!
Good
by Not sure on 10/21/2021Our salesman Renardo Lewis was great, very professional, friendly and patient with us, the only problem was a very long wait for the finance Department. Also not enough cars to choose from.Thank you for your kind words for our staff, we appreciate it!
Service done right.
by Raven on 10/21/2021Triston was amazing. It was my first time and he explained everything and made sure I used my reward points.Thank you for your kind words for our staff, we appreciate it!
Maintain my ride
by Tommy Greeson on 10/21/2021Michael my service advisor was great very professional.Thank you for your kind words for our staff, we appreciate it!
Great customer service!!
by Paras on 10/21/2021They are organized, great customer service, they are helpful and let you know if something else has to be done before they do it and so far the prices are fair.We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!
Recall Repair
by Recall Repair on 10/20/2021Good job on handing the recall repair. Good job by service advisor. No issues. Repair handled as explained and on timeThank you for your kind words! We are thrilled that you had a pleasant service visit!
Had an excellent experience with Tidwell. Very pleased with repair service
by Earl Jackson on 10/20/2021Very quick service. Very professional. Very pleased with all new parts the car was replaced with. Kept me informed of every detail while car in shop. Will use their service again, if necessary. Accurate quote.Thank you for your kind words! It is always great to hear that we were able to make a customer’s experience truly exceptional! We thank you for your business and look forward to your next visit!
Service
by Jennifer Suter on 10/19/2021Even though I still hate my car, the costumer service provided by Jordyn was above par. My cars transmission is also fixed now so that’s nice.Thank you for your kind words! We are thrilled that you had a pleasant service visit!
Friendly fast service
by Don on 10/19/2021Always great service with a smile. I like service from the dealership for my truck. When you use their coupons, the price is okay.We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!
Thorough and speedy!!
by KV on 10/19/2021Haley was very polite and helpful. They did a complete service and it was performed efficiently. I was out the door much sooner than I had anticipated.Thank you for your kind words for our staff, we appreciate it!
Not happy
by Victoria on 10/19/2021I took my car in to have it serviced because the 2nd CO2 light was staying on. The CO2 sensor is under the car. They ended up under the hood saying that the ambient wire harness was laying in a puddle of water in the wheel well. Then said… they had to buy the shutter plastic piece that fits over the radiator. Which we decided the last time I had it in that all they had to do was attach that wire harness under the dash so my air conditioner would work and the shutter piece was not necessary to be replaced. So 1092. 00 and three weeks later, numerous calls later because no one would stay in touch with us to keep us up to date, I went to pick up my car. The car was to be put back together the day before but was still all torn apart and the tech working on it was gone. So two more days later I finally picked it up. The next day the CO 2 light came back on and the ambient temp on my dash is reading 135 degrees. The problem was not fixed. They said I should not have any more of these kinds of problems. And yet here we are. So I give them a negative star.Thank you for bringing this to my attention. I apologize for the service experience you have encountered. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Jeremy Smith General Manager jsmith3@Group1Auto.com
Avoid this place
by GRH on 10/19/2021So I recently ordered a vehicle through them and it came in last week so I went to the dealership ready to buy my vehicle. But once I got there it a was insanely bad except for the Finance Manager. My sales rep brought out a sheet of paper… with the full price break down of everything including my trade in, which was about $3000 lower than what KBB had it marked at, and when I said that’s insane he told me that it was because of the mileage which was under 80k miles for a 2011 when every dealership has been selling the exact same spec for over $14k, and then I told them that since I am a college student I have the Ford Student Rebate which they told me, “ we are not honoring that right now because of this vehicle in high demand so we could sell if really quick if you don’t buy it”. I lost my mind at this point and really wanted to walk out because they were screwing me over but I really wanted and needed this vehicle so I bought it but if you have a chance to go elsewhere PLEASE DO SO!Thank you for speaking with us about your experience. We truly appreciate your business and hope everything was resolved to your satisfaction. If there is ever anything I can assist you with in the future, please feel free to contact me. Jeremy Smith General Manager jsmith3@Group1Auto.com
Easy going yet professional
by Waynem on 10/18/2021Jonny Streetman is the man! Not only was he friendly and easy going, he listened and was professional at same time. I was given a finish time for my oil change/inspection service, kept informed of any issues, and left feeling satisfied with… the results.Thank you for your kind words! It is always great to hear that we were able to make a customer’s experience truly exceptional! We thank you for your business and look forward to your next visit!
Amazing service provider
by Eliza on 10/18/2021Sandi was my service provider, absolutely amazing. She called me twice a week while my car was in their care just to give me updates.Thank you for your kind words for our staff, we appreciate it!
An Awesome Truck!
by Samantha Atkinson on 10/18/2021This team is an honest place! They got me an amazing deal on a new truck even in a pandemic!!! Go see these guys ASAP and they will make it happen. 10/10! I was in an out! There’s also an ability to sign electronically if you have a small… time crunch. They work with you!!!!Thank you for your kind words! It is always great to hear that we were able to make a customer’s experience truly exceptional! We thank you for your business and look forward to your next visit!
Looking for a New or Used Ford in Kennesaw? You've come to the right dealership! At Jim Tidwell Ford we provide everything automotive, with great prices and customer service to the greater Atlanta area. With a new or used Ford in Kennesaw, you'll get a reliable and stylish new car at a price you can afford. Call us or make the drive from Marietta, Atlanta or Smyrna and see us in person.
The service you'll get at Kennesaw's Jim Tidwell Ford will be 2nd to none! If you are in the market for a new or used Ford in Atlanta, call to speak to a friendly salesperson, or stop in and see us at 2205 Barrett Lakes Blvd.
Our used cars near Marietta, Atlanta and Smyrna are carefully inspected by our technicians to guarantee quality for our Kennesaw customers. We are continually receiving vehicles for our used car inventory, so check back often. Visit our inventory page to browse through the Kennesaw used cars we currently have in stock.
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Customer Lounge Area
Hello, we appreciate you taking the time to leave us this feedback. We are always more than happy to assist you if anything else comes up. Take care!
by Savy Robinson on 06/06/2024