Customer Reviews of Jim Tidwell Ford
Review type:
Truck Purchase
Oil change
by Oil change works package on 10/18/2021It was efficient. I was pleased being that it was my first time.Thank you for being our customer, we appreciate your kind words!
Good job!
by Toyin Odesanya on 10/17/2021I like their professionalismThank you for being our customer, we appreciate your kind words!
Setting a great standard
by Scott on 10/16/2021Candace and the service department were very welcoming and listened. They cared about fixing my truck issues that I have been going to other dealers for 2 years. They did an awesome job and my truck drives perfectly for the first time. I’ll… recommend them all my friends.Thank you for your kind words! It is always great to hear that we were able to make a customer’s experience truly exceptional! We thank you for your business and look forward to your next visit!
Friendly service
by John on 10/16/2021Quick turn around, great job.Thank you for being our customer, we appreciate your kind words!
Great Experience
by Ken Wilson on 10/16/2021Purchased a truck for our son. The entire process was smooth and easy. Our salesman Mike Schultz was fantastic.Thank you for your kind words for our staff, we appreciate it!
Courtney
by Oil change on 10/16/2021Professional and courteousThank you for being our customer, we appreciate your kind words!
Efficient and simplest vehicle purchase ever
by BH on 10/16/2021Efficient team that executed the current environment very well. Times and consumer behavior and expectations are changing. This team is ahead of the curve in regards to simplifying the process.We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!
Great service
by Cathy G on 10/15/2021Easy to drop off my truck for service, and service team member Courtney went above and beyond to arrange a ride home for me. All service staff are very professional and friendly. It’s nice to see teams that seem to enjoy both their work and… working together to help customers.Thank you for your kind words! We are thrilled that you had such a great experience here with us! We thank you for your business and look forward to your next visit!
Maggie “The 06” Mustang
by David Barnett on 10/15/2021Great service, I feel comfortable bringing my car here. They always are very knowledgeable and take good care of my car. They have also let me know about upcoming things that I should keep a lookout for service wise on my car.We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!
Jordyn Ross was great.
by Angie Felker on 10/15/2021Jordyn Ross was very good at coordinating repairs for my 2017 Ford Escape and keeping me informed over the 45 days my car was at Ford. FYI - No time frame was promised. We touched base each week on the progress (warranty approval, parts… ordered & received, etc.)Thank you for your kind words! We are thrilled that you had such a great experience here with us! We thank you for your business and look forward to your next visit!
Good Service, Good Price
by Brian on 10/14/2021They did an oil change and rotate. Went fairly quickly. Good price.Thank you for your kind words! We are thrilled that you had a pleasant service visit!
Service for your chariot
by Sankofa on 10/14/2021The service personal are wonderful and the waiting room is neat, clean and relaxing. I feel good taking my car for servicing there. My one complaint is having an appointment time which means nothing. You still can have a1-3 hour wait time,… which makes no sense to schedule an appointment. This area needs work badly. If they can get that issue fixed then I can give 5 stars.Thank you for bringing this to my attention. I apologize for the service experience you have encountered. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Jeremy Smith General Manager jsmith3@Group1Auto.com
Over 4 hours wait
by Unhappy Customer on 10/14/2021Waited over 4 hours for an oil change and transmission fluid change. Had an appointment but the time was not honored. Was also quoted the wrong pricing over the phone before bringing in my vehicle - paid over double what was anticipated.Thank you for bringing this to my attention. I apologize for the service experience you have encountered. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Jeremy Smith General Manager jsmith3@Group1Auto.com
BAM
by Chris on 10/13/2021I arrived without an appointment, Service advisor (Michael) gave the time frame due to vehicle ahead of me. It was serviced in half the time stated. Michael kept me updated and called me when it was completed.Thank you for your kind words! We are thrilled that you had such a great experience here with us! We thank you for your business and look forward to your next visit!
Key replacement
by Brian on 10/13/2021Had to get an additional key, no appointments until November but the team got us in and the job done. ThanksThank you for your kind words for our staff, we appreciate it! We thank you for your business and look forward to your next visit!
Ford expedition
by Roberts on 10/13/2021Mike The 6”9 guy, did an awesome job. He let us look the car over. Wasn’t pushy and was very thorough. We told them where we needed to be financially and they made it happen.Thank you for your kind words for Mike, we appreciate it! We thank you for your business and look forward to your next visit!
Scheduled recall, oil change and tire rotation
by Mark B on 10/12/2021Refused to do recall even tho I scheduled on app. Oil change and tire rotation took 2hrs. To do. Did not top off nitrogen in tires. Wondering now if safety inspection was done at all. Sad part is I purchased my vehicle at jim Tidwell… Ford! Not happyThank you for bringing this to my attention. I apologize that your recent vehicles service was not completed to your satisfaction. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Jeremy Smith General Manager jsmith3@Group1Auto.com
Ranger 2019
by Nathan H on 10/12/2021I called this morning for an oil change appointment and got in at 8:45 and it was finished as at 11. I had called another dealership close to my house and was told they were taking appointments for next Wednesday. Today is Tuesday.Thank you for your kind words for our staff, we appreciate it! We thank you for your business and look forward to your next visit!
One of the best dealer experiences ever
by BroncoDude on 10/12/2021I have purchased cars for over 25 years and had the best, non pushy and professional experience here. Highly recommended.Thank you for your kind words for our staff, we appreciate it! We thank you for your business and look forward to your next visit!
Timely Service
by Janice on 10/12/2021Everyone was very friendly and helpful, service was done in a timely manner. Service tech explained what was done and their findings.Thank you for your kind words for our staff, we appreciate it! We thank you for your business and look forward to your next visit!
Transmission
by Willie on 10/11/2021They did all the things promised.Thank you for your kind words for our staff, we appreciate it!
Looking for a New or Used Ford in Kennesaw? You've come to the right dealership! At Jim Tidwell Ford we provide everything automotive, with great prices and customer service to the greater Atlanta area. With a new or used Ford in Kennesaw, you'll get a reliable and stylish new car at a price you can afford. Call us or make the drive from Marietta, Atlanta or Smyrna and see us in person.
The service you'll get at Kennesaw's Jim Tidwell Ford will be 2nd to none! If you are in the market for a new or used Ford in Atlanta, call to speak to a friendly salesperson, or stop in and see us at 2205 Barrett Lakes Blvd.
Our used cars near Marietta, Atlanta and Smyrna are carefully inspected by our technicians to guarantee quality for our Kennesaw customers. We are continually receiving vehicles for our used car inventory, so check back often. Visit our inventory page to browse through the Kennesaw used cars we currently have in stock.
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Customer Lounge Area
Hello, we appreciate you taking the time to leave us this feedback. We are always more than happy to assist you if anything else comes up. Take care!
by Savy Robinson on 06/06/2024