Jim Tidwell Ford
Back to Service Reviews
Dealership Service Review
service Rating
Don’t expect quick service
Written byon 10/27/2021
I set up an appointment for a few things to be taken care of with my car 3 weeks in advance, and it still took them nearly 2 weeks to take care of my car. All without any updates or notifying me of what my car needed. I had to call them to get updates. It took a week and a half just to get an estimate as to when my car would be done, and I had to call and get it. Not coming back, I would rather work on my car myself than deal with them again.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Showing 1 comment
Sort by:
Customer Service on 11/08/2021
Dealer Response
Thank you for bringing this to my attention. I apologize for the service experience you have encountered. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you.
Jeremy Smith
General Manager
jsmith3@Group1Auto.com
Report