Customer Reviews of Jim Tidwell Ford
Review type:
Truck Purchase
Had it forever and not fixed
by Tina on 11/17/2021Friendly, but incorrect or unfinished repairs haven't changed. Had my Flex for 2 weeks and all the repairs are not done. Still having the same problems after pick up.Thank you for bringing this to my attention. I apologize that you are still experiencing issues with your vehicle. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Jeremy Smith General Manager jsmith3@Group1Auto.com
Update** Jada called me and worked with me. Got the car back in, and although it took longer than I'd hoped due to parts availability, they fixed the problem with the fuel gage. Thank you.
Service
by Jan on 11/17/2021Haley did a good job at service desk. My car was ready in exact time she told me. Always have good service here.Thank you for your kind words for Hayley, we appreciate it! We are very happy to hear that we were able to provide you with great service visit!
The real A-team
by Chris D on 11/16/2021They know how to make car buying easy. They made sure everything I wanted was met and got my payments where I wanted them to be. It took a few days before I could pick up the new car, but it was because they took care of all the repairs it… needed before I took delivery of it. You can't ask for anything better then that. Great staff and make sure you leave happy and satisfied with your purchase.Thank you for the review, Chris! We are very happy to hear that our team treated you well and was able to help you with your shopping experience. Enjoy your new vehicle and have a great day!
Very nice
by Michael Oren on 11/15/2021Excellent service. Pulled right in to the service station and was instantly helped out. Took a little over an hour which isn’t bad but the lounge area was comfortable.Thank you for your kind words! We are thrilled that you had a pleasant service visit!
Ty
by Ty on 11/16/2021I know they were backed up so they did the best they could with getting it done as fast as they could. I will always trust my car there.Thank you, Ty for the positive review. We're glad that you had an excellent experience with your recent service visit. We look forward to your business with us again!
Workmanlike results
by Lewis on 11/16/2021Efficient, timely, professional.Thank you for being our customer, we appreciate your kind words!
Great experience!
by Glynn Lockaby on 11/15/2021My sales person was Teddy and I had a great experience! Very straightforward and listened to what I wanted!Thank you Glynn for your kind words for Teddy! We are thrilled that he provided you with a great car buying experience. Congratulations on your new car!
Superb customer service
by Sheila on 11/14/2021I made a last minute appointment with Jim Tidwell Ford to get an oil change. I made the appointment on late Friday night. I got an appointment at a good time for Saturday morning. I knew that it would probably be a long wait time, but I… was alright with it because it was a Saturday morning appointment. My service advisor, Triston was very courteous and professional. He assisted me with checking in and was very helpful with making me feel at home while I waited for my vehicle. When my truck was ready, he came and explained to me what was done, what future items I needed to have worked on and timeframe of when those items needed to be done. He provided excellent customer service!Thank you for your kind words for Triston, we appreciate it! We are very happy to hear that we were able to provide you with an enjoyable experience!
Tidwell Ford Service Adisor - Tristin Myers
by Mike Bryant on 11/13/2021Tristin Myers, Service Advisor at Jim Tidwell Ford Kennesaw, provided excellent customer service with such a great attitude. He patiently explained everything to me with genuine concern/kindness, super nice guy. All work was completed as… promised. I HIGHLY recommend Tristin to guide you through your service experience at Tidwell Ford. I'll be back for sure!!Thank you for the recommendation and kind words! We thank you for your business and look forward to your next visit!
Good team
by Ankit on 11/13/2021Michael was good, delivered the car on time. He even kept me upto date about the progress while I was waiting at the center. Overall good experience, I will be going there again for next service.Thank you for your kind words for Michael, we appreciate it! We thank you for your business and look forward to your next visit!
My guys at service always take care of me . It’s always a pleasure !!
by Calvin Jackson on 11/13/2021Great dealership ! Great people ! Great conversation never a dull moment. These guys are down to earth and professional always !Thank you for your kind words for our staff, we appreciate it! We thank you for your business and look forward to your next visit!
Service bay
by Kent on 11/13/2021Was greeted very quickly with a smile. Quick and prompt to get my paper with ready to get truck into the shop.Thank you for your kind words for our staff, we appreciate it! We are very happy to hear that we were able to provide you with a fast and enjoyable experience!
Candace is the Bomb
by Stacey on 11/13/2021Friendly and EfficientThank you for being our customer, we appreciate your kind words!
Regular Maintenance
by Mrs S on 11/13/2021Getting service for my car here (I also purchased my vehicle at this dealership) is easy and has been a pleasant experience every time.Thank you for being our customer, we appreciate your kind words! We are thrilled that you had a pleasant service visit!
Great customer service
by HappyCamper on 11/12/2021My customer service representative was very helpful. She kept me informed along the way and ensured there were no questions about my service experience.Thank you for your kind words for our staff, we appreciate it! We thank you for your business and look forward to your next visit!
Always the best!
by Michel Parisay on 11/11/2021Since moving to the Atlanta area I’ve dealt with four different Ford dealerships for browsing, purchasing, and servicing vehicles, as well as going through the “Lemon Law” process. Every time I’ve gone to a different dealership I’ve always… kicked myself for not working with Jim Tidwell Ford in the first place. My experiences with Tidwell have always been absolutely top-notch. Kirk runs the best service department I’ve ever had experience with, and everyone I’ve ever interacted with there has been nothing short of professional, welcoming, and thorough in their work. Even when I did buy a car from a different Ford dealership due to available inventory and incentives, I have made it a point to exclusively use Jim Tidwell Ford for any services that I need on all of my vehicles.Thank you Michel for your kind words for Kirk and our staff! We are thrilled that we provided you with a great service visit. We look forward to your business with us again!
Prompt and speedy
by Rmc on 11/11/2021In and out in an hour, thank you so much!!Thank you. We're glad that you had an excellent experience with your recent service visit.
Sandy was great and kept me up to date with status of my vehicle!
by Ms on 11/11/2021Great service!Thank you! We look forward to your business with us again!
Candace
by JoElla Bury on 11/11/2021Everything went well. Would have preferred to Wait for car as work was not that complicated & done in 3hrs . Ride share nice but not necessary for short job.Thank you for your kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!
Excellent
by Bmm on 11/11/2021Did everything they said they would. On time. Personable. ProfessionalThank you for your kind words! We are thrilled that you had such a great service experience here with us! We thank you for your business and look forward to your next visit!
Great people
by Daniel on 11/11/2021Michael is the guy I always work with when getting my truck serviced. Great person, great personality, great service. Very professional and always does everything to make sure the customer is happy with their service. I only come to this… dealership because of him. Ask for him when you come for service and you won’t regret it.Thank you for your kind words for Michael, we appreciate it! We are very happy to hear that we were able to provide you with great service visit!
Looking for a New or Used Ford in Kennesaw? You've come to the right dealership! At Jim Tidwell Ford we provide everything automotive, with great prices and customer service to the greater Atlanta area. With a new or used Ford in Kennesaw, you'll get a reliable and stylish new car at a price you can afford. Call us or make the drive from Marietta, Atlanta or Smyrna and see us in person.
The service you'll get at Kennesaw's Jim Tidwell Ford will be 2nd to none! If you are in the market for a new or used Ford in Atlanta, call to speak to a friendly salesperson, or stop in and see us at 2205 Barrett Lakes Blvd.
Our used cars near Marietta, Atlanta and Smyrna are carefully inspected by our technicians to guarantee quality for our Kennesaw customers. We are continually receiving vehicles for our used car inventory, so check back often. Visit our inventory page to browse through the Kennesaw used cars we currently have in stock.
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Customer Lounge Area
Hello, we appreciate you taking the time to leave us this feedback. We are always more than happy to assist you if anything else comes up. Take care!
by Savy Robinson on 06/06/2024