Jim Tidwell Ford
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Dealership Service Review
service Rating
Had it forever and not fixed
Written byon 11/17/2021
Friendly, but incorrect or unfinished repairs haven't changed. Had my Flex for 2 weeks and all the repairs are not done. Still having the same problems after pick up.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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Tina on 01/13/2022
Update** Jada called me and worked with me. Got the car back in, and although it took longer than I'd hoped due to parts availability, they fixed the problem with the fuel gage. Thank you.
ReportCustomer Service on 01/11/2022
Dealer Response
Thank you for bringing this to my attention. I apologize that you are still experiencing issues with your vehicle. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you.
Jeremy Smith
General Manager
jsmith3@Group1Auto.com
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