Jim Tidwell Ford
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Dealership Service Review
service Rating
Superb customer service
Written by 11/14/2021
onI made a last minute appointment with Jim Tidwell Ford to get an oil change. I made the appointment on late Friday night. I got an appointment at a good time for Saturday morning. I knew that it would probably be a long wait time, but I was alright with it because it was a Saturday morning appointment. My service advisor, Triston was very courteous and professional. He assisted me with checking in and was very helpful with making me feel at home while I waited for my vehicle. When my truck was ready, he came and explained to me what was done, what future items I needed to have worked on and timeframe of when those items needed to be done. He provided excellent customer service!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
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Customer Service on 01/04/2022
Dealer Response
Thank you for your kind words for Triston, we appreciate it! We are very happy to hear that we were able to provide you with an enjoyable experience!
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