Customer Reviews of Jim Tidwell Ford
Review type:
Truck Purchase
Excellent Service from Jordyn
by Gary T on 11/29/2021I know that dealers are extremely busy right now, but Jordyn took her time to call me and keep me informed of the progress on my vehicle repairs. Great experience!Extremely unqualified
by Christine Molkie on 11/29/2021Had vehicle for 2.5 months never called me I called every other day for status. Car was operating when put in for BCM work and to clean the tubbing for the air conditioner in sunroof. Non operational after 2 months. After several upset… calls from me they said it was fixed. Picked up discovered they left window down and returned cat with tire pressure gauge on. Asked them to ck pressure in tires they said not if not flat. BS you don't return a car with dash lights on and not inform the customer before you hand them the keys. So they put air in tire. Went to drive it and the dome light started flickering in and off. Took right back had to throw a temper tantrum to get them to fix it with out charge as it was working before I took it to them and to get them to vacume up moisture from windows down. They had the cat and additional week. Called said it was fixed picked it up and now the back windows don't operate correctly. Machine for hooking up my concentrator for my father's oxygen is no longer hooked up and when I turned in the heat the check engine light illuminated again. If I could give a negative star rating it would be a negative 1000 stars plus more.Thank you for bringing this to my attention. I apologize for your service experience. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Jeremy Smith General Manager jsmith3@Group1Auto.com
Oil and spoil
by Johnny on 11/29/2021Jordyn is the best at what she does. I felt special.Thank you for your kind words for Jordyn, we appreciate it!
Jim Tindell's rep Triste did an excellent job servicing my vehicle.
by Tristan on 11/29/2021Very efficient and thorough.Thank you. We're glad that you had an excellent experience with your recent service visit.
Great service
by Adam on 11/26/2021Service was fast and friendly.Thank you for being our customer, we appreciate your kind words!
Great sales experience
by Bob on 11/24/2021Being from out of town is difficult enough. Having to purchase a new truck during these times put us over the edge. Both Luis and Ty made the experience a pleasant one. We purchased an F250 diesel in transit and are very happy with our… trade and new truck. Thank you all!Thank you Bob for your kind words for Luis and Ty! We are thrilled that they provided you with a great car buying experience. Congratulations on your new Ford F250!
Had to wait a bit but in the end the service was fantastic.
by Justin on 11/23/2021Ordered my car back in February and due to shortages and holds out of the dealerships control it didn't arrive until mid-November. Between Jeremy Smith and Luis Jusino I was constantly provided updates and remarkable service. I would… definitely buy a car again.Thank you Justin for your kind words for Jeremy and Luis! We are thrilled that they provided you with a great car buying experience. Congratulations on your new car!
Oil change/tire sensor repair
by A Davis on 11/23/2021I thought it took way too long to perform the service. Would have liked to have been informed more often of the progress that way I could adjust to how long I wanted to stayThank you for bringing this to my attention. I apologize for your service experience. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Jeremy Smith General Manager jsmith3@Group1Auto.com
Another positive experience
by Jim on 11/22/2021This was my second service visit and again the service was professional and friendly. The waiting area is comfortable and pricing is fair.Thank you. We're glad that you had an excellent experience with your recent service visit.
Good service
by Shannon on 11/22/2021Can’t complain! Even with the long wait times on vehicle maintenance right now, all the work was completed in a timely manner.We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!
5 Stars all around
by Dan Z on 11/20/2021They have always gone above and beyond to accommodate my needs. I have had my vehicle in a few times for service and each time they have exceeded my expectations.Thank you Dan for your kind words! It is always great to hear that we were able to make a customer’s experience truly exceptional! We thank you for your business and look forward to your next visit!
Fast service
by JC on 11/20/2021Quick and efficient service. Only reason not 5 star was that the plastic and mat was still in car and it was parked so close to the other cars in the parking lot, I almost had to ding my door getting in.Thank you for your kind words, we appreciate the feedback! We are thrilled that you had a pleasant service visit!
Great Service
by Robert on 11/20/2021Pleased with the overall service. From the service advisor to the actual vehicle service. Keep up the good work.Thank you for being our customer, we appreciate your kind words! We are thrilled that you had a pleasant service visit!
Explore Lynn
by Lynn Capraun on 11/20/2021Very professional and knowledgeableThank you for the recommendation and kind words!
Great customer service! Michael did a great job in keeping me what’s going
by Marshall Gill on 11/19/2021unbelievable customer service!! Great communications and great service from the techs!! Thank u!Thank you Marshall for your kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!
Zeke's new home
by Doug and Zeke on 11/19/2021Sandi was excellent. She worked hard to get Zeke's and truck back to us as quick as possible. She also saved us a good bit. Thank you!Thank you Doug and Zeke for your kind words for Sandi! We are thrilled that she provided you with a great service visit. We look forward to your business with us again!
Fabulous
by Detlef Klann on 11/19/2021I’ve been a JT Ford customer for a bit over a minute! There was a time when I was ready to take my business elsewhere, but I stayed and now I’m not going anywhere but JT Ford for my sales and service needs!Thank you for being our customer! We are thrilled that our team provided you with the best experience! We thank you for your continued business!
Did not get the service I had scheduled.
by Robert Gurganus on 11/19/2021I dropped my truck off the night before my schedule service because I had a 7:30 appointment set online. I had received a confirmation email letting me know my service was schedule and received serval text reminding of the service. I wanted… the 50k mile service and door latch freezing recall done. At 5:30 the following day I had to call to find out if my truck was ready because I hadn’t heard from anyone. Turns out there was no record of the service I wanted done and nothing had been done to my truck other than they were trying to recreate the freezing door latch in 60 degree weather. I paid for just an oil change but not 100% certain that even happened. This is the fourth time I’ve had my truck at Jim Tidwell and only one did I receive good service. My next communication will be to Ford directly about how bad their service is.Thank you for bringing this to my attention. I apologize for your service experience. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Jeremy Smith General Manager jsmith3@Group1Auto.com
Fantastic experience
by War Eagle Jeannette on 11/18/2021I would recommend them to all my friends. I’m going through some rough times right now and Michael was a definite blessing!! My car is very old but I needed it checked out bc I’m moving to Alabama in a week. My car isn’t worth much but I… wanted to keep it running. I went to Jim Tidwell Ford expecting to spend a lot more money that it was worth. But Michael Guittar worked with me and it was so much cheaper than I expected. Thank you so much Michael. What a blessing.Thank you for your kind words for Michael! It is always great to hear that we were able to make a customer’s experience truly exceptional! We thank you for your business and look forward to your next visit!
Stopped by for Tire Pressure
by Robin K on 11/18/2021I stopped in because my tire pressure light came on with the change in temps. I did not have an appointment, but Courtney assisted in getting them checked out.Thank you for your kind words for Courtney, we appreciate it! We are very happy to hear that we were able to provide you with great service visit!
Loved working with Sandi
by Grace on 11/18/2021My car had to go into service because of some issues with the engine. I was without my car for over a month. Sandi made sure to communicate with me throughout the process to make sure I knew what was going on with my car. She also showed… tremendous empathy for the difficulty I had with not having my own car. Sandi took the time to get to know me and continuously asked how I was and how things were going in my life. Best service advisor I've ever had to work with!Thank you for your kind words for Sandi! We are so glad we were able to provide you with a great experience and exceed your expectations! Please let us know if there is anything else we can help you with. We look forward to your next visit!
Looking for a New or Used Ford in Kennesaw? You've come to the right dealership! At Jim Tidwell Ford we provide everything automotive, with great prices and customer service to the greater Atlanta area. With a new or used Ford in Kennesaw, you'll get a reliable and stylish new car at a price you can afford. Call us or make the drive from Marietta, Atlanta or Smyrna and see us in person.
The service you'll get at Kennesaw's Jim Tidwell Ford will be 2nd to none! If you are in the market for a new or used Ford in Atlanta, call to speak to a friendly salesperson, or stop in and see us at 2205 Barrett Lakes Blvd.
Our used cars near Marietta, Atlanta and Smyrna are carefully inspected by our technicians to guarantee quality for our Kennesaw customers. We are continually receiving vehicles for our used car inventory, so check back often. Visit our inventory page to browse through the Kennesaw used cars we currently have in stock.
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Customer Lounge Area
Hello, we appreciate you taking the time to leave us this feedback. We are always more than happy to assist you if anything else comes up. Take care!
by Savy Robinson on 06/06/2024