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Jim Tidwell Ford


2205 Barrett Lakes Blvd NW, Kennesaw, GA 30144 (map)
Today 9:00 AM - 9:00 PM
Sales Rating
Recommend:
Yes (8) No (0)
Service Rating
Recommend:
Yes (51) No (2)
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Dealership Service Review

1 out of 5 starsservice Rating
Extremely unqualified
Written by Christine Molkie on 11/29/2021

Had vehicle for 2.5 months never called me I called every other day for status. Car was operating when put in for BCM work and to clean the tubbing for the air conditioner in sunroof. Non operational after 2 months. After several upset calls from me they said it was fixed. Picked up discovered they left window down and returned cat with tire pressure gauge on. Asked them to ck pressure in tires they said not if not flat. BS you don't return a car with dash lights on and not inform the customer before you hand them the keys. So they put air in tire. Went to drive it and the dome light started flickering in and off. Took right back had to throw a temper tantrum to get them to fix it with out charge as it was working before I took it to them and to get them to vacume up moisture from windows down. They had the cat and additional week. Called said it was fixed picked it up and now the back windows don't operate correctly. Machine for hooking up my concentrator for my father's oxygen is no longer hooked up and when I turned in the heat the check engine light illuminated again. If I could give a negative star rating it would be a negative 1000 stars plus more.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No

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Customer Service on 01/05/2022
Dealer Response
Thank you for bringing this to my attention. I apologize for your service experience. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Jeremy Smith General Manager jsmith3@Group1Auto.com
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