Jim Tidwell Ford
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Dealership Service Review
service Rating
Simple oil change disaster
Written byon 03/28/2022
Take truck in for oil change and tire rotation. Left truck over night. Came in to pick my truck up and it is smoking like crazy, and show it to the service advisor and was told I saw that last night and the tech stated it was normal and would go away. This is oil smoke no way this is normal. I check the oil and the level is at the very top of the dip stick and black like it wasn’t changed, obviously at minimum of double filled with oil. I WILL NOT EVER RETURN TO THIS DEALERSHIP AND WILL MAKE SURE EVERYONE I KNOW AVOIDS THIS PLACE LIKE THE PLAGUE IS THERE.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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Customer Service on 03/30/2022
Dealer Response
Thank you for bringing this to my attention. I apologize for your oil change being done incorrectly as this does not meet our standards. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you.
Jeremy Smith
General Manager
jsmith3@Group1Auto.com
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