Jim Tidwell Ford
Back to Service Reviews
Dealership Service Review
service Rating
Can’t leave zero
Written byon 03/24/2022
We made an appointment for my wife’s car online, then updated online also, with a request for a callback or email regarding time to complete and cost. Only got a confirmation email with that request in it. Day prior to appointment same email, yet to call or email with estimate. My wif arrived, told her they would need car AT LEAST overnight. She would need to call rental company to arrange, even though that’s indicated in the appointment request. Couldn’t get a car. Finally my wife left without service.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Showing 1 comment
Sort by:
Customer Service on 03/29/2022
Dealer Response
Thank you for bringing this to my attention. I apologize for your service experience. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you.
Jeremy Smith
General Manager
jsmith3@Group1Auto.com
Report