Jim Ellis Volkswagen Of Kennesaw
Customer Reviews of Jim Ellis Volkswagen Of Kennesaw
Review type:
No resolution to a VW issue
by Jennifer on 08/31/2019I had an issue with my 2012 VW Eos. On the first visit, they said a new fuel pump was necessary. After an expensive repair ($723), I thought everything would be fine, but no. I had to call them back and say it was doing the same thing. I… was met by complete rudeness on the phone from a guy who said "Well, that's what the computer said it was, so it was fixed." I was livid, but took it back a 2nd time since they were going to do the diagnostic for free. On the 2nd visit, they replaced a fuel pump control moduel (another $250). Got home that night - and same issue again. I gave up. I feel like they didn't even test the vehicle after repairs and sent me on my way knowing there were still issues. I ended up getting rid of the car because why keep pouring money into it? But the level of subpar performance and customer service at this dealership was enough to make me not want to buy a VW again.A/C repair
by affirmed 86 on 05/17/2019updated 05/24/2019My overall experience was awesome. Maria handled everything flawlessly. I have always received outstanding service at this dealership.We're so happy we were able to help you out! Thanks again for taking the time to leave us this information about your recent visit. Take care!
Volkswagen Tiguan
by Greenwald on 05/18/2019They were unable to fix my back up camera which is still under warranty. So, that kind of bummed me out. They were also not able to replace the outside thermometer which is still 8 degrees off. Despite that, Steve Garvey's customer… service was fantastic!Greenwald, customer service is one of our top priorities so we are disappointed to hear we failed to provide you with the quality experience you deserve.
Service
by Aaron D on 05/15/2019Service advisor was really helpful and very kindYour comments keep us motivated and working hard for all our guests, Aaron D!
Good!
by Tenyson on 04/09/2019Overall good experience!!We are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Service
by Wolfsburg2 on 02/18/2019updated 02/25/2019Friendly staff and good service.It is great to hear that everything was completed quickly and to your satisfaction! Thanks again for the positive feedback, and we hope that you have a great day!
It is great to hear that everything was completed quickly and to your satisfaction! Thanks again for the positive feedback, and we hope that you have a great day!
Amazing
by Andrew G on 01/22/2019When I went to this dealership I was warmly welcomed and was helped above and beyond my expectations. Luke was very helpful and friendly to me. I would go back to this dealership without a doubt to get another vehicle.Andrew, we're so glad that we were able to go above and beyond your expectations! Please don't hesitate to reach out if there's anything additional we can do for you. We hope you have a great day!
2012 GTi service experience was positive
by 2012GTi on 12/13/2018updated 12/21/2018VW Kennesaw didn't follow up with me in a timely manner in August so I stopped another service company for an alignment. Big mistake! After 3 alignments, the reputable company (5 stars on Yelp) refunded my money because they couldn't… align the steering wheel correctly. Visited VW Kennesaw last week (primary service company) and they properly aligned my tires and steering wheel as well as identified and repaired my clunking noise. While is took longer than I expected, Arianna kept me informed as things progressed. It was another good experience and I'll continue to have my car serviced with VW Kennesaw.Your positive review means a lot to us and we're happy we could help you! Thanks again for taking the time to leave us this information about your recent visit. We look forward to your next visit! Take care!
Services
by Sonja17 on 12/04/2018very PleasedYour satisfaction means a lot to us, and we truly appreciate you choosing Jim Ellis Volkswagen Kennesaw for your automotive needs. Please don't hesitate to call if you'd like further assistance!
Expect the best
by Mark Seven on 12/02/2018Best dealer service anywhere.It is great to read such wonderful comments about your recent experience with us, Mark! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.
Jim Ellis Service Department
by Tom Burnham on 10/19/2018I am so appreciative if the service I received on my VW Atlas. The Service Writer treated me better than family. Very professional and work completed on time Big thank you to the Service TeamTom, your positive review means a lot to us and weâre happy we could help you! Thanks again for the positive feedback, and we hope that you have a great day!
Fixing headlights
by rosindel on 08/28/2018updated 09/06/2018Went in during my lunch break to get my daylights and headlights fixed. Worked with Demarcus T. and he was incredibly kind, courteous, and well-informed. 10/10Your comments keep us motivated and working hard for all our guests, Rosindel! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.
Success!
by VWAngel on 07/16/2018Recently returned to Jim Ellis Service Department for Express Service to replace a brake lamp and had the best experience...I was in, serviced and out in a time that was certainly what I consider "express" as well as handled as all valued… customers should. I truly appreciate the attention by James and Glenn and the rest of the Service Advisor Team while in that day. I quickly built trust during my time working with Glenn; a very uncommon result when it comes to car service/repairs. In the end, I WILL be back!We hope everything was completed to your satisfaction. Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
My baby needed some loving!
by cvollrath on 11/03/2017Very satisfied with the service I've received at Jim Ellis VW in Kennesaw, GA.Your satisfaction means a lot to us, and we truly appreciate you choosing Jim Ellis Volkswagen Kennesaw for your automotive needs. Please don't hesitate to call if you'd like further assistance!
Service Dept.
by Gino1234 on 11/03/2017Our experience wasn't a good one there. We were told what the price was, which was a little high, and we asked if there was anyway we could get a discount...we were told a very cold "no". I said to the service adviser that we were going to… shop for a better price and the answer was just "okay". That didn't sound to me like someone that wanted my business anyway, so we left & got what we needed somewhere else for 30% less of the cost. I don't think I'll be going at that dealer again.TDi Software Update & Recall Notice
by rickster9181 on 10/04/2017I was participating in the VolksWagen 2.0 Liter Diesel Recall Settlement, and the software update was performed at Jim Ellis VolksWagen in Kennesaw, GA. At the same time, they also took care of a recall notice on the same vehicle (2014… Jetta TDi Sport Wagon), to replace the Snow Flap on the Inlet Air Box Housing. Both items were taken care of in less than one day, and a loaner vehicle was provided so that I was not stuck at their facility for the duration of the repair. I was advised of the progress that was taking place and notified when the car was available for pickup at the end of the repairs.Rickster9181, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! At Jim Ellis Volkswagen Kennesaw, we value our customers and we look forward to seeing you on your next visit. Take care!
Jennifer, we are so disappointed to learn of this situation you have described.
by Manager on 09/10/2019