Jim Ellis Volkswagen Of Kennesaw
Back to Service Reviews
Dealership Service Review
service Rating
2012 GTi service experience was positive
Written byon 12/13/2018
updated 12/21/2018
VW Kennesaw didn't follow up with me in a timely manner in August so I stopped another service company for an alignment. Big mistake! After 3 alignments, the reputable company (5 stars on Yelp) refunded my money because they couldn't align the steering wheel correctly. Visited VW Kennesaw last week (primary service company) and they properly aligned my tires and steering wheel as well as identified and repaired my clunking noise. While is took longer than I expected, Arianna kept me informed as things progressed. It was another good experience and I'll continue to have my car serviced with VW Kennesaw.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Showing 1 comment
Sort by:
jimellisauto on 12/23/2018
Dealer Response
Your positive review means a lot to us and we're happy we could help you! Thanks again for taking the time to leave us this information about your recent visit. We look forward to your next visit! Take care!
Report