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Jim Ellis Volkswagen Of Kennesaw


950 Barrett Pkwy, Kennesaw, GA 30144 (map)
Today 8:00 AM - 7:00 PM
Sales Rating
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Yes (1) No (1)
Service Rating

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Dealership Service Review

2 out of 5 starsservice Rating
No resolution to a VW issue
Written by Jennifer on 08/31/2019

I had an issue with my 2012 VW Eos. On the first visit, they said a new fuel pump was necessary. After an expensive repair ($723), I thought everything would be fine, but no. I had to call them back and say it was doing the same thing. I was met by complete rudeness on the phone from a guy who said "Well, that's what the computer said it was, so it was fixed." I was livid, but took it back a 2nd time since they were going to do the diagnostic for free. On the 2nd visit, they replaced a fuel pump control moduel (another $250). Got home that night - and same issue again. I gave up. I feel like they didn't even test the vehicle after repairs and sent me on my way knowing there were still issues. I ended up getting rid of the car because why keep pouring money into it? But the level of subpar performance and customer service at this dealership was enough to make me not want to buy a VW again.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No

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Manager on 09/10/2019
Dealer Response
Jennifer, we are so disappointed to learn of this situation you have described.
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