Customer Reviews of Mercedes-Benz of Wesley Chapel
Review type:
Seamless Buying Experience
Avoid Mercedes-Benz of Wesley Chapel Dishonest and Time-Wasting Experience
by Hayder on 02/12/2025I had a disappointing experience at Mercedes-Benz of Wesley Chapel. The dealership lacks transparency and honesty, making the entire process frustrating and a complete waste of time. Be extremely careful and well aware, they may try to… mislead you. I would not recommend this dealer to anyone looking for a straightforward and trustworthy car-buying experience.Hi Hayder, we truly appreciate your honest feedback. We'd like the opportunity to turn your experience around. Please reach out to us at (813) 200-7788 at your earliest convenience to discuss how we can turn this experience into a positive one.
Recent Service
by N/A/N/A on 07/23/2024Michael Nankovitch was my service advisor. He is always professional and efficient with the check in and check out process. He kept me informed of the progress on my car during the wait process. In addition, he provided options… available to me to continue the pre-paid maintenance plan to replace the current plan that is now expired.Hi, we are pleased to hear you had such a positive experience with us! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Perfect
by BrianG121 on 07/22/2024Absolutely professional service and great staff.Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Seamless Buying Experience
by tshawnj on 06/21/2024We had a seamless buying experience. There was good communication by the salesman (Vinnie Antonello) before visiting regarding the vehicle I inquired about, 2023 Mercedes GLE450. When arriving, we test-drove the vehicle, received a… reasonable value on our trade, completed the appropriate paperwork, and ultimately transferred to the finance department to complete the seamless process. This is the third vehicle I have bought from an AutoNation dealer. They have the process dialed in, and it is the first place I look when looking for a new car. The no-haggle process makes for a much more pleasant experience, and this is from someone who enjoys haggling.Hello, we are pleased to hear you had such a positive experience with us! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Excellent customer service
by Phillip on 06/19/2024As always, Lindsey Roseberry, provided us with an outstanding customer service at the service department. I took my car with an appointment. I was expected and all the paper work for my order was ready, including a loaner car. Few days… later when I returned the was washed and cleaned waiting for me to jump in and go. She takes a very good care of the work to be accomplish. She is well experienced and knows her cars. And more than anything outstanding attitude towards clientele.Hi Phillip, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Wesley Chapel! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Purchase experience
by Visualizev on 06/11/2024Our sales representative was great, I would give him more than five stars if I could. However, I have to give a 4 star overall rating because the financing and title transfer too long.Hi, thank you for sharing your positive experience! Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.
Mary Manzo
by Mary806 on 05/26/2024This dealership is wonderful, they are professional and courteous. Their work is very conscientious!Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Knocked it out of the park!
by Nancy Ward on 05/23/2024We had an excellent experience with our sales person, Mauricio and the sales manager, Eden. They did a fabulous job and we will be back.Hi Nancy, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Best Mercedes Dealer
by Kostas G on 03/27/2024⭐⭐⭐⭐⭐ I had an exceptional experience with my recent Mercedes service at your dealership. Austin, my service advisor, went above and beyond to ensure that everything was taken care of promptly and efficiently. His attention to detail and… professionalism were truly impressive. I also want to extend my gratitude to Mrs. Jones, the service manager, for overseeing such a well-organized and first-class service department. Every aspect of my visit, from scheduling to completion, was seamless and hassle-free. Thank you both for your outstanding service—I will definitely be returning and recommending your dealership to others!Hi Kostas, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Stranded in Florida
by Jim n Kim on 03/07/2024Our 2023 sprinter van blew up with only 6043 miles on it. After two weeks of waiting on van to be fixed, no loner car offered, we rented a vehicle. Then being told parts wouldn't be in til December 2024. When we called to check on van a… lady told my husband do not call here we are busy,we will call you when we know something,never received a call. We finally drove down there. We was there over 7 hours trying to trade in other van for a new one, trying to negotiate a price (Howard). Wanted steps from old van on new one wanted to charge us 500. They finally did it for free. Having to get money sent to us we left. Told them we wanted the van get paperwork ready. They text us several times to when we was coming back was a holiday on Monday, we didn't get money til Wednesday. Went back on Wednesday Howard was off, Vinny took over maybe seen Vinny for 30 min at most was always running off to talk to other customers,did financing, Vinny walked us out to van went to pull to back to get stuff out of old van and they had parts on our brand new pad in back. Vinny was gone ,I had to walk back into dealership and went and got Austin service manager. He came outside got mechanic and helped us get our stuff out. Austin even got in van paired our phone, and showed us how to operate radio. Austin and mechanic was awesome ,Howard was ok just super tired of dealing with us after 7 hours. Vinny could have cared less about us. I feel Mercedes Benz should have bent over backwards for us we should have had a loner car. This will be my last van from them. I called 1800 number they was no help, I called dealership we bought old van from, the message we got from them was What do you want me to do about it?? From now on it's Ford, Dodge, and Buick cause Mercedes just doesn't care! And the day we did financing we was there another 6 hours! And we found a mistake in their adding which added over 900 to our final price. Vinny did get that changed. I was in customer service for 38 years and this is no way to treat a customer whether we are from here or Indianapolis Mercedes Benz. Someone should pay for our rental car we had for 2 weeks. Not us.Hi Jim, we regret your experience with us here but are glad you brought this to our attention. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (813) 200-7788 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Friendly and professional service.
by JimBobT on 02/19/2024Our sales associate Luis provided friendly knowledgeable advice on selecting a SUV. We were looking to buy a new Mercedes and after some discussion and test drive ended up purchasing a upgraded a used Model which saved us quite a bit of… money.Hi, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!
Nice cars, poor customer service after sale
by Unhappy buyer on 02/13/2024Great experience right up to the point of purchase. We made an appointment and unlike other dealerships we were greeted right away by multiple employees who let our salesperson know we had arrived. After looking at several vehicles we found… one we wanted to buy. Up to this point everything was going smoothly. After the sale there have been broken promises and unanswered messages.Hi, we are deeply disappointed by your experience at Mercedes-Benz of Wesley Chapel. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (813) 200-7788 to discuss what we can do to help.
Nice of you to respond. But it is difficult to talk when no one answers the phone. How disappointing. Another empty promise.
1st Time Mercedes Dealership Oil Change On A Newly Purchased Used CLK350
by BarbieCar on 01/05/2024**Only doing the review because unlike most Mercedes drivers, I do not have extra money to waste. I drive used luxury cars because that is all I can afford. Because I got a great price on this car I had a little wiggle room for repairs. So… this review is for those of you that value your hard earned money. Was nervous when I first pulled up. There seemed to be a lot of confusion with the porters not really knowing what was going on & it showed in their welcome. I was ushered into the waiting room to await my Service Advisor. While waiting, I witnessed another customer loudly complaining about her very long wait time & services she wanted not being completed. Since it was my first time there, it made me a bit uncomfortable. Shortly after, I met my advisor. He was a touch "cold" at first & looked like he had already had a rough, full day at 10am. Once we got talking he warmed up significantly. He was very informative as to the Service A & B cost & breakdown. Quite shocking to see what an oil change on a 2007 was going to cost me, but I went ahead & had it done because based on the extensive "checks" of the vehicle that are stated to be performed, I thought it wise since it was an older vehicle I had just private sale purchased. I stated the concerns I had with random noises, squeaks, & rough driving feel coming from the front end that I thought could be a suspension issue. He suggested not to get a diagnosis as it would be another hefty fee. By going with the B plan they would be able to determine quite a bit. Alrighty then, so I wait. After the service, the only thing they found is that I need different tires. Nothing else, which I thought very strange as there is mostly definitely a front end squeak when you turn the wheel & super rough handling when you go over any sort of bump. My advisor was extremely helpful with the details regarding new tires & even walked me out to the car to show me other features on it I wasn't aware of. He really was the only reason I am giving a 3 instead of lower. It was nice that they washed the car after the service. Upon leaving the dealership, all squeaks & rough riding were still present. I had the fuel treatment service & actually felt like the engine drove nicer. I had the brake fluid service because I just had new brakes & rotors put on at a different shop & it didn't look like the brake fluid had been flushed & the new brakes still felt squishy. After the Mercedes brake service, I felt no difference in the brakes. All very expensive lessons learned. It wasn't until I got home & opened my hood that I found my oil dipstick just resting up by my windshield pan. It made me really contemplate the level of "expertise" of the techs that serviced my car. When all was said and done I paid $757.51. We all hear that everyone is understaffed, overworked, quality & service has suffered. When the price is that high & the service paid for is not provided, you really can not complain or you get flagged as a Karen & it only becomes more frustrating with no solution. Was it a simple mistake? Maybe, but I will now be taking it to a non-Mercedes shop to get it looked over again. My opinion is that because of the age of my car (not the $100k new ones rolling in & out they are used to) & the fact they were backed up, a lot was just overlooked or not more than glanced at. The tires are newer and yes a sportier tread than the car should have but by no means should the car squeak & knock because of them when going over bumps. Yes, I will still be getting new tires to get an in general, smoother ride.Hi, we appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback. If you would be willing to give us another chance in the future, please reach out to our General Manager at (813) 200-7788. We would appreciate the chance to turn your experience around.
10000 Maintenance Service
by Czarmercedes on 12/15/2023Process was very fluid but the wait was extremely long. Awaiting for a simple 10000 miles service for more than 3 hours is not acceptable.Hello, thank you for taking the time to leave us feedback. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (813) 200-7788 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Tires
by Mercedes16 on 12/08/2023Very accommodating and professional!Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Service/battery replacement and recall
by Chow##$$ on 12/02/2023All members of the Mercedes team were courteous and helpful. I required a pick up to the dealer which was made in a large vehicle that I (92 yrs) had difficulty getting in and out due to the height of step to get in and out of the vehicle.… I nearly fell getting out.The vehicle looked like a very large car/ truck.Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Door handle tech repair
by Benzman on 12/01/2023I had a driver door handle that didn’t perform properly with locking and unlocking the door. They replaced it which took a few days due to delivery and labor involved so I was provided a nice loaner to use. Very convenient and I was treated… with the courtesy and professionalism I’ve come to expect with this dealer.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
New 2024 GLC300W
by Ben Hemk on 11/24/2023Had a great experience working with Ray Cannon to find the Mercedes with the specific equipment that I wanted.Hello Ben, we appreciate you taking the time to leave us this feedback. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Tire Replacement and No Tire Pressure Sensor
by acfl33558 on 11/15/2023I took an ML350 in for 75k Service B and requested to replace all 4 tires. The SUV was there 5 days including weekend. When I left the dealership the tire pressure sensor warning was on and I had to reset the sensors. After a few… minutes I received a message that the right rear tire sensor is missing and not displaying the tire pressure. I sent an email the next day to Mercedes Service asking how to address this (I was traveling out of country). I still have not received any response to my email.Hi, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Great service
by Deni2316 on 11/10/2023Car was serviced quickly and everything was explained to me upfront and during the process.Hi, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Knowledgeable
by Dalocksmith on 10/26/2023I can't speak on behalf of all the service advisor's but I can For Lindsey as she is the one that I deal with. Professional, knowledgeable, and courteous of my time and vehicle needs.Hi, thank you for taking the time to share your feedback with us. If you need more help, our team is available to talk -- safe travels!
Mercedes-Benz C-Class
Mercedes-Benz GLC-Class
Mercedes-Benz GLA-Class
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hello, we are pleased to hear you had such a positive experience with us! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
by Phoenix Grant on 06/23/2024