Mercedes-Benz of Wesley Chapel
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Dealership Service Review
service Rating
10000 Maintenance Service
Written byon 12/15/2023
Process was very fluid but the wait was extremely long. Awaiting for a simple 10000 miles service for more than 3 hours is not acceptable.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
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Neil Snied on 12/17/2023
Dealer Response
Hello, thank you for taking the time to leave us feedback. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (813) 200-7788 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
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