Mercedes-Benz of Wesley Chapel

**Only doing the review because unlike most Mercedes drivers, I do not have extra money to waste. I drive used luxury cars because that is all I can afford. Because I got a great price on this car I had a little wiggle room for repairs. So this review is for those of you that value your hard earned money. Was nervous when I first pulled up. There seemed to be a lot of confusion with the porters not really knowing what was going on & it showed in their welcome. I was ushered into the waiting room to await my Service Advisor. While waiting, I witnessed another customer loudly complaining about her very long wait time & services she wanted not being completed. Since it was my first time there, it made me a bit uncomfortable. Shortly after, I met my advisor. He was a touch "cold" at first & looked like he had already had a rough, full day at 10am. Once we got talking he warmed up significantly. He was very informative as to the Service A & B cost & breakdown. Quite shocking to see what an oil change on a 2007 was going to cost me, but I went ahead & had it done because based on the extensive "checks" of the vehicle that are stated to be performed, I thought it wise since it was an older vehicle I had just private sale purchased. I stated the concerns I had with random noises, squeaks, & rough driving feel coming from the front end that I thought could be a suspension issue. He suggested not to get a diagnosis as it would be another hefty fee. By going with the B plan they would be able to determine quite a bit. Alrighty then, so I wait. After the service, the only thing they found is that I need different tires. Nothing else, which I thought very strange as there is mostly definitely a front end squeak when you turn the wheel & super rough handling when you go over any sort of bump. My advisor was extremely helpful with the details regarding new tires & even walked me out to the car to show me other features on it I wasn't aware of. He really was the only reason I am giving a 3 instead of lower. It was nice that they washed the car after the service. Upon leaving the dealership, all squeaks & rough riding were still present. I had the fuel treatment service & actually felt like the engine drove nicer. I had the brake fluid service because I just had new brakes & rotors put on at a different shop & it didn't look like the brake fluid had been flushed & the new brakes still felt squishy. After the Mercedes brake service, I felt no difference in the brakes. All very expensive lessons learned. It wasn't until I got home & opened my hood that I found my oil dipstick just resting up by my windshield pan. It made me really contemplate the level of "expertise" of the techs that serviced my car. When all was said and done I paid $757.51. We all hear that everyone is understaffed, overworked, quality & service has suffered. When the price is that high & the service paid for is not provided, you really can not complain or you get flagged as a Karen & it only becomes more frustrating with no solution. Was it a simple mistake? Maybe, but I will now be taking it to a non-Mercedes shop to get it looked over again. My opinion is that because of the age of my car (not the $100k new ones rolling in & out they are used to) & the fact they were backed up, a lot was just overlooked or not more than glanced at. The tires are newer and yes a sportier tread than the car should have but by no means should the car squeak & knock because of them when going over bumps. Yes, I will still be getting new tires to get an in general, smoother ride.