Customer Reviews of Mercedes-Benz of North Orlando
Review type:
Mercedes Benz GLC 300
Service at MB of North Orlando
by Andrew M. on 04/27/2025I had my Mercedes serviced at Mercedes Benz of North Orlando two times for battery and brake pad change . Both times quality of service was excellent. When the car was returned from service, it was washed and clean inside. I highly… recommend MB of North Orlando service.Hi Andrew, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Mercedes Benz of North Orlando Autonation (Sanford)
by Ernesto on 08/11/2024Here my right as a citizen protect by the constitution for my freedom of speech. There is the worse place to buy a car. I was victim of fraud. They sold me a “new car” C-300 in terrible conditions. Leather seats ripped, some items broken,… one of them fell on my face and made an injury with a big scar in mi face. The car is overheating all time. Please take care with this dealership specially with the owner (manager) because he never offer you any reasonable option or solution in this case. Don’t buy Mercedes Benz there. But another brands like Audi, Lexus, BMW. If you have the same issues just contact me we can submit a big complaint against them just defending our rights. They like to take advantage of the products and services consumers. Let's join forces and defend our rights by submitting a petition demanding that our rights as consumers be respected. Class action and a file a consumer complaint in the office of the attorney general. And don’t submit any review because if you analyze all reviews they is going to give you the same answer, “sorry please give us the opportunity to talk with the manager” literally their answer is copy and paste.Terrible products and Services
by Ernesto on 08/11/2024Here my rights protection as a citizen by the constitution for my freedom of speech. Mercedes Benz of north Orlando, There is the worse place to buy a car. I was victim of fraud. They sold me a “new car” C-300 in terrible conditions.… Leather seats ripped, some items broken, one of them fell on my face and made an injury with a big scar in mi face. The car is overheating all time. Please take care with this dealership specially with the owner (manager) because he never offer you any reasonable option or solution in this case. Don’t buy Mercedes Benz there. Buy another brands like Audi, Lexus, BMW. If you have the same issues just contact the attorney general consumer protection, we can submit a big complaint against them just defending our rights. They like to take advantage of the products and services consumers. Let's join forces and defend our rights by submitting a petition demanding that our rights as consumers be respected. Class action and a file a consumer complaint in the office of the attorney general. And don’t submit any review because if you analyze all reviews they is going to give you the same answer, “sorry please give us the opportunity to talk with the manager” literally their answer is copy and paste.Mercedes Benz GLC 300
by Steffensda on 05/26/2024Delivery, instruction and operation was and is greatHi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Permanently Disabled Vet suckered into buying an even more disabled vehicle
by Taken Advantage of on 02/01/2024Stay away!!! Rip off!!! Can’t drive the car I bought!!! I hope putting another notch in your belt towards your monthly bonuses is worth bankrupting disabled veterans! I’m a 100% medically retired veteran that needed a reliable vehicle. I… was talked into paying full price and cash for a vehicle at their dealership. Since purchasing the car, I haven’t been able to drive it for 2 weeks straight without it going back into the shop. The coolant reservoir was filled with water, the computers were flashed to clear all codes, nox sensor inoperable, thermostat inoperable, water (not coolant) from coolant system continuously leaking, then it was sold to me at full price stating they went through a very rigorous inspection process and wouldn’t put their name on it if they hadn’t. I would expect this from any buy here pay here lot but not from Mercedes. I paid 12,600 for the vehicle and already am in over 4000 in repairs and the vehicle is in the shop again as we speak. This car has taken me from barley making it in life, to not being able to make it to or continue with Dr appointments, get groceries, anything… after contacting the dealership to make them aware of the situation and try to find a workable path forward, I was told oh well, I knew what I was doing when I purchased it. It’s as is and I can always trade it back in for less than I bought it for, as well as losing $4000+ cash on maintence within the first 2000 miles. Money over matters, figures over family, this is the dealership to use if you enjoy gambling away money that has taken you multiple years to save while trying to make it off of only veterans benefits due to disabilities from serving this country. I’m glad I sacrificed my future to protect the right of Mercedes Benz of North Orlando to spit in my face and laugh about it. Hope the $100 bonus was worth it Josh Montanez. I would have paid you more than that just to keep me from buying the car in the first place!Hi, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (407) 710-5111 to discuss what we can do to help.
Mercedes Benz of North Orlando
by dlschulzie1 on 01/16/2024Thank you to Will for his persistence in locating my C300 . It was a pleasure working with him through the process.Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Fantastic, Professional Service
by Clare on 01/03/2024Sales Person picked me up in another county to come look at a vehicle I was interested in. Will Bosa and Melinda Canter were excellent in explaining everything and let me make the decision on what I wanted and could afford. They were not… pushy. They took all the time needed to make sure I was satisfied. Will helped me with the license plate holder I wanted which was not included. I had a tag to transfer and Melinda made sure I was not overcharged. This was one of the best experiences I have ever had buying a car. I would buy here again.Hi Clare, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Excellent Customer service, thanks bianca
by Elvis Mendez on 12/20/2023Very transparent, no gimmicks, I recommend this dealer.Hello Elvis, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Held the Used Car for me
by Wm Jackson on 11/30/2023Will Bora put my 2014 E350 on hold for me as I recovered from a cold and traveled from out of State. The car was low mileage and as described. Enjoyed the drive home.Hi, thank you for taking the time to share your feedback with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Mercedes-Benz - my first!❤️
by Carolyn on 11/09/2023I love my new 2024 Merecedes-Benz GLC300! And my salesman Fadi was knowledgeable and answered all my questions. He also called and asked if I had and questions. Love my new SUV… and my first Merecede-Benz.Hi Carolyn, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
MB AMG service
by GrS57amg on 10/29/2023Robbie (serv rep) and team were very helpfulHi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Feel free to stop by if you ever need any more help.
Safety
by Nick the ham on 10/26/2023I brought my vehicle in for a safety check. All is well, but a few suggestions were made. There was no pressure to get anything done right away. But information was provided as to what is needed, and why. The dealership was easy to work… with. I will return.Hi Nick, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Exceptional service
by Gula Farmon on 10/23/2023My recent visit to Mercedes Benz, guided by Robert, was a standout experience. The comprehensive video tour showcased the thorough services, while the option for Uber pick up made everything seamless. When I got my car back, it looked brand… new. Kudos to Robert and the team for their exceptional service. Highly recommended!Hi Gula, we are very happy to have provided you with such a positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Are you kidding me!!
by Andreas Brabandt on 10/20/2023I payed 287$ for the diagnostic center, had to buy a new headlight for 1.400$ Error still exists. Spend 2 afternoon there, couldn’t notice any error codes. Saying they need the car over night. And guess what.. there were no error logs! What… kind of diagnostic center is that? It’s an electrical fault.. can do anything that’s it..?? Never go back I’ll find a real diagnostic center with experts who know what they are doing!!!Hi Andreas, we are deeply disappointed by your experience at Mercedes-Benz of North Orlando. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (407) 710-5111 to discuss what we can do to help.
Good dealer and service
by Carossel on 10/09/2023Service advisor was very good - knowledgeable, helpful and good communication. Service was performed as expected. This is my first Mercedes so it seemed pricey for routine maintenance compared to other brands of vehicles, but as they… say, you don’t know if you can afford a Mercedes until you bring it in for service. Snacks in waiting area need to be healthier.Hi, we appreciate you taking the time to leave us a response! Please let us know if there is anything else we can do for you; we are more than happy to help!
Great buying experience with Will
by Teresa G on 10/04/2023Easiest transaction I’ve ever had buying a car. Friendly, honest and professional service from the whole team at Mercedes of North Orlando.Hi Teresa, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
Service
by CAPTBOB on 09/22/2023Great job. Work done on timeHello, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
water leak
by Dirk SQ on 09/16/2023Very professional and very helpfulHi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you need more help, our team is available to talk -- safe travels!
Service
by Aaaaaaa on 09/04/2023Very good and prompt service. When I had my last “B” service in June, the service rep never met with me to review the service and never ordered the part I needed for my car. He had stated he would order the part and get back with me to… schedule the service and he never ordered the part after I texted him to do so. After 2 months I stopped by and spoke to another service rep, “Bianca” who promptly ordered the part and got back with me to schedule the service. Bianco did a very good job. The gentleman who handled my B service in June should be firedThank you for taking the time to share your feedback with us. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (407) 710-5111 -- we hope to hear from you soon.
Service
by John Doe on 08/26/2023I always have a great experience at Mercedes Benz Of North Orlando but get disappointed as every time I get use to a service consultant person I never get them again and have to deal with someone new. I made an appt with My last service… person Dave Persad who was very knowledgeable about cars and I was very happy with his service last year but this time I took my car I requested Dave Persad but was given Bianca who was friendly but I wish my appt with Dave was kept. The only thing is since I have taken my car I have seen like 6-7 different service consultants. Otherwise it is a clean and great place.Hi John, thank you for taking the time to leave us feedback. Don't hesitate to call us if you ever need anything. Be safe on the road!
Vehicle Maintenance
by Satisfied! on 08/24/2023My entire experience was great! My Service Advisor (Bianca) was professional, knowledgeable, courteous, and friendly! She kept me consistently informed and up to date on the status of the service of my vehicle and had my car ready exactly… on time as she said it would be ready.Hello, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of North Orlando. If you need more help, our team is available to talk -- safe travels!
Mercedes-Benz C-Class
Mercedes-Benz GLC-Class
Mercedes-Benz GLE-Class
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
by Sue Tilly on 05/29/2024