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Mercedes-Benz of North Orlando

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Mercedes-Benz of North Orlando
1100 Rinehart Rd, Sanford, FL 32771 (map)
Today 9:00 AM - 6:00 PM
Sales Rating
4.77 out of 5 stars (52)
Recommend:
Yes (16) No (1)
Service Rating
4.57 out of 5 stars (67)
Recommend:
Yes (40) No (4)
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Dealership Service Review

4 out of 5 starsservice Rating
Service
Written by Aaaaaaa on 09/04/2023
Very good and prompt service. When I had my last “B” service in June, the service rep never met with me to review the service and never ordered the part I needed for my car. He had stated he would order the part and get back with me to schedule the service and he never ordered the part after I texted him to do so. After 2 months I stopped by and spoke to another service rep, “Bianca” who promptly ordered the part and got back with me to schedule the service. Bianco did a very good job. The gentleman who handled my B service in June should be fired
  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
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Chole Yates on 09/06/2023
Dealer Response
Thank you for taking the time to share your feedback with us. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (407) 710-5111 -- we hope to hear from you soon.
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