Customer Reviews of Mercedes-Benz of North Orlando
Mercedes Benz of North Orlando
byon 01/16/2024
Thank you to Will for his persistence in locating my C300 . It was a pleasure working with him through the process.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Permanently Disabled Vet suckered into buying an even more disabled vehicle
byon 02/01/2024
Stay away!!! Rip off!!! Can’t drive the car I bought!!! I hope putting another notch in your belt towards your monthly bonuses is worth bankrupting disabled veterans! I’m a 100% medically retired veteran that needed a reliable vehicle. I was talked into paying full price and cash for a vehicle at their dealership. Since purchasing the car, I haven’t been able to drive it for 2 weeks straight without it going back into the shop. The coolant reservoir was filled with water, the computers were flashed to clear all codes, nox sensor inoperable, thermostat inoperable, water (not coolant) from coolant system continuously leaking, then it was sold to me at full price stating they went through a very rigorous inspection process and wouldn’t put their name on it if they hadn’t. I would expect this from any buy here pay here lot but not from Mercedes. I paid 12,600 for the vehicle and already am in over 4000 in repairs and the vehicle is in the shop again as we speak. This car has taken me from barley making it in life, to not being able to make it to or continue with Dr appointments, get groceries, anything… after contacting the dealership to make them aware of the situation and try to find a workable path forward, I was told oh well, I knew what I was doing when I purchased it. It’s as is and I can always trade it back in for less than I bought it for, as well as losing $4000+ cash on maintence within the first 2000 miles. Money over matters, figures over family, this is the dealership to use if you enjoy gambling away money that has taken you multiple years to save while trying to make it off of only veterans benefits due to disabilities from serving this country. I’m glad I sacrificed my future to protect the right of Mercedes Benz of North Orlando to spit in my face and laugh about it. Hope the $100 bonus was worth it Josh Montanez. I would have paid you more than that just to keep me from buying the car in the first place!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
1 Comments
Mercedes Benz of North Orlando
byon 01/16/2024
Thank you to Will for his persistence in locating my C300 . It was a pleasure working with him through the process.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Fantastic, Professional Service
byon 01/03/2024
Sales Person picked me up in another county to come look at a vehicle I was interested in. Will Bosa and Melinda Canter were excellent in explaining everything and let me make the decision on what I wanted and could afford. They were not pushy. They took all the time needed to make sure I was satisfied. Will helped me with the license plate holder I wanted which was not included. I had a tag to transfer and Melinda made sure I was not overcharged. This was one of the best experiences I have ever had buying a car. I would buy here again.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Excellent Customer service, thanks bianca
byon 12/20/2023
Very transparent, no gimmicks, I recommend this dealer.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Held the Used Car for me
byon 11/30/2023
Will Bora put my 2014 E350 on hold for me as I recovered from a cold and traveled from out of State. The car was low mileage and as described. Enjoyed the drive home.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Mercedes-Benz - my first!❤️
byon 11/09/2023
I love my new 2024 Merecedes-Benz GLC300! And my salesman Fadi was knowledgeable and answered all my questions. He also called and asked if I had and questions. Love my new SUV… and my first Merecede-Benz.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
MB AMG service
byon 10/29/2023
Robbie (serv rep) and team were very helpful
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Safety
byon 10/26/2023
I brought my vehicle in for a safety check. All is well, but a few suggestions were made. There was no pressure to get anything done right away. But information was provided as to what is needed, and why. The dealership was easy to work with. I will return.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Exceptional service
byon 10/23/2023
My recent visit to Mercedes Benz, guided by Robert, was a standout experience. The comprehensive video tour showcased the thorough services, while the option for Uber pick up made everything seamless. When I got my car back, it looked brand new. Kudos to Robert and the team for their exceptional service. Highly recommended!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Are you kidding me!!
byon 10/20/2023
I payed 287$ for the diagnostic center, had to buy a new headlight for 1.400$ Error still exists. Spend 2 afternoon there, couldn’t notice any error codes. Saying they need the car over night. And guess what.. there were no error logs! What kind of diagnostic center is that? It’s an electrical fault.. can do anything that’s it..?? Never go back I’ll find a real diagnostic center with experts who know what they are doing!!!
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
Good dealer and service
byon 10/09/2023
Service advisor was very good - knowledgeable, helpful and good communication. Service was performed as expected. This is my first Mercedes so it seemed pricey for routine maintenance compared to other brands of vehicles, but as they say, you don’t know if you can afford a Mercedes until you bring it in for service. Snacks in waiting area need to be healthier.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
1 Comments
Great buying experience with Will
byon 10/04/2023
Easiest transaction I’ve ever had buying a car. Friendly, honest and professional service from the whole team at Mercedes of North Orlando.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service
byon 09/22/2023
Great job. Work done on time
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
water leak
byon 09/16/2023
Very professional and very helpful
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service
byon 09/04/2023
Very good and prompt service. When I had my last “B” service in June, the service rep never met with me to review the service and never ordered the part I needed for my car. He had stated he would order the part and get back with me to schedule the service and he never ordered the part after I texted him to do so. After 2 months I stopped by and spoke to another service rep, “Bianca” who promptly ordered the part and got back with me to schedule the service. Bianco did a very good job. The gentleman who handled my B service in June should be fired
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service
byon 08/26/2023
I always have a great experience at Mercedes Benz Of North Orlando but get disappointed as every time I get use to a service consultant person I never get them again and have to deal with someone new. I made an appt with My last service person Dave Persad who was very knowledgeable about cars and I was very happy with his service last year but this time I took my car I requested Dave Persad but was given Bianca who was friendly but I wish my appt with Dave was kept. The only thing is since I have taken my car I have seen like 6-7 different service consultants. Otherwise it is a clean and great place.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
1 Comments
Vehicle Maintenance
byon 08/24/2023
My entire experience was great! My Service Advisor (Bianca) was professional, knowledgeable, courteous, and friendly! She kept me consistently informed and up to date on the status of the service of my vehicle and had my car ready exactly on time as she said it would be ready.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service
byon 08/10/2023
Excellent customer service! Great follow up after the service which I appreciate it.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
2 Comments
Worth the extra miles to go for customer service and pricing in Orlando
byon 08/06/2023
The best choice for a Mercedes Dealership for Orlandoans in terms of customer service and fair pricing, It's very well worth the extra miles away from mainstream Orlando dealerships. I understand it is their policy to give customers the best deals without the need to haggle - compared to the other dealerships, they did give me the best price. I now have the car I wanted (with many other features I'm sure I need) at the price I am happy to pay. Jordon Conner was knowledgeable, patient in explaining the nuances of Electric Vehicles, accommodating, and polite to me and my 83-year-old mom. Thank you very much, Jordon and Mercedes Benz of North Orlando.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great Communication and Service
byon 08/03/2023
My service rep, Tom Welch, is knowledgeable, thorough, communicates well, consistent customer service. Work is completed in timely manner. He always tries to find whatever coupons or discounts are applicable to a specific service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service
byon 07/11/2023
I arrived early and they took the vehicle right in. Josh came and let me know what they would do. Later Josh kept me informed as to what was being done. When the work was complete he explained it all to me. They replaced the battery under warranty even though the vehicle had low mileage. I thought that was very good of them.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
1 Comments