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Mercedes-Benz of North Orlando

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Mercedes-Benz of North Orlando
1100 Rinehart Rd, Sanford, FL 32771 (map)
Today 9:00 AM - 6:00 PM
Sales Rating
4.77 out of 5 stars (52)
Recommend:
Yes (16) No (1)
Service Rating
4.57 out of 5 stars (67)
Recommend:
Yes (40) No (4)
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Dealership Service Review

1 out of 5 starsservice Rating
Are you kidding me!!
Written by Andreas Brabandt on 10/20/2023
I payed 287$ for the diagnostic center, had to buy a new headlight for 1.400$ Error still exists. Spend 2 afternoon there, couldn’t notice any error codes. Saying they need the car over night. And guess what.. there were no error logs! What kind of diagnostic center is that? It’s an electrical fault.. can do anything that’s it..?? Never go back I’ll find a real diagnostic center with experts who know what they are doing!!!
  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No
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Theo Sanders on 10/21/2023
Dealer Response
Hi Andreas, we are deeply disappointed by your experience at Mercedes-Benz of North Orlando. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (407) 710-5111 to discuss what we can do to help.
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