Customer Reviews of AutoNation Toyota Pinellas Park
Review type:
Thaddeus is the man
Decent for having to buy a car
by newhybridown on 02/28/2024I ended up getting close to the deal I wanted, but it stilll involved some haggling and was more stressful than I had hoped. Wasted a lot of time with the sales manager trying to manipulate and convince me to get different protection… packages and predicting immediate breakdowns and parts breaking, when I got the car because they're so reliable.Hi, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (727) 231-1423 to discuss what we can do to help.
Purchased RAV4 Hybrid XLE
by AllisonC on 02/16/2024We purchased our RAV 4 from AutoNation Toyota in Pinellas Park, and could not be happier with the experience. The vehicle is perfect for our family, and Zahid Chowdhury was so helpful.Hi, we are very happy we could provide you with a positive experience! Feel free to stop by if you ever need any more help.
F150 purchase
by Nick Cardy on 02/10/2024Had a very positive experience with Fernando Rocha as my salesman. He let me test ride what I wanted to test ride, and didn’t pressure me into anything at all. That’s the kind of buying experience I was looking for.Hi, we are very happy to have provided you with such a positive experience! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
No communication
by Toyota4life on 02/09/2024Came to the dealership on 2/7 looking for a new tundra. I arrived Around 730 PM. I filled out the website information for the $500 dollar bonus if I bought through automation. Got a call within minutes from my sales associate. I walked him… over to the Tundra I was Interested in. Went for a test drive came back and made him an offer. Mind you I just came from another dealer and been visiting dealerships in the Tampa area for weeks getting quotes. I was looking for that dealership that wanted my business and future business sense we have been a Toyota family for years. After my final offer, they accepted. I know I paid a little more than I could have gotten but this placed seems great and you can’t buy a good relationship in the auto industry. Next stop by finance where I met a great employee and again I felt happy with the purchase. We went over all the extended warranty options. For the most part things seemed great. I signed cause I had a great feeling. Soon as I got home my wife and I went over the warranty sheet showing all the options. First I noticed that In the price of the truck the dent protection and appearance protection was built in. $699.00 each. I was sold the same coverage again. Double dipping! To me it appeared that the 84 month preferred plan with Gap was $4,399. Not at all! If he would have turned the monitors and showed me the price I was financing for every options there is no way I would have done that. I purchased over 11k in warranties. Before I start signing I would think I would have seen a breakdown. I signed on the fly thinking I was good! Next morning I emailed my sales associate and finance guy my concerns. Sales associate said that’s the finance department. Nothing to do with him. I have emailed the finance guy twice with no response. After I received the truck I asked my sales associate to please have finance call me. Nothing! I emailed the my sales associate asking for the managers number and finance directors number. All I received was one number no name nothing. I have since called my friend who works with financing at Toyota on the west coast and reached out to my client who owns a dealership in the Tampa area. Both have gave me good advice. I will be returning to remove all of the extra options I have selected. Just amazes me that I would hear from so many different dealerships by email, text and phone calls to get your business but after you buy the communications ends. They got what they wanted.Hi, thank you for leaving this detailed feedback about your experience with our dealership. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (727) 231-1423 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
Can you please have the general Manager reach out to me.
Fantastic Sales Experience
by Mimilmh on 02/07/2024We recently purchased a Toyota Venza Limited from AutoNation Pinellas Park. I started with an online inquiry about the availability of the Venza Limited model. I received a prompt reply from Spencer telling me about an incoming car. He kept… me appraised of the arrival of the car. We jumped the gun, and got to the dealership before the delivery van, but ended up making a deposit to purchase the car. When the car arrived the next day Elki went over every detail of all the features, helping set up the phone, and tech components. Paperwork was a breeze with Bennington. All in all, a very easy and satisfying experience.Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience. Thank you so much again for your feedback. We hope you have a great day.
Car purchase
by Debbie W on 02/03/2024Very easy to deal with, followed through with promisesHello Debbie, we are pleased to hear you had such a positive experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
So happy I bought my first car from AutoNation
by Mannie Chara on 01/30/2024I was looking to buy my car almost 3 weeks. Some dealers are just not honest they photoshop the car photos which look really nice on line but the real car look very bad. Auto Nation is the professional car dealer. They are professional and… make everything easy and reasonable price. I love my 2016 Nissan Rogue SV so much. Thank you Auto Nation I appreciate it. I highly recommend this dealer. MannieHi Mannie, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We appreciate your recommendation of AutoNation Toyota Pinellas Park and we hope to be of service again in the future.
Nice car, nice folks
by siestanow on 01/11/2024We were satisfied with our experience buying a RAV4 Hybrid. Certainly, the customer service side was good. Thanks to Maria Gonzalez (our patient sales person), Antonio Torres (our informative hand-holder through the sales portion), and… Michael Henkel, Jr (our paperwork prepper) the experience was quite pleasant. Prices and car availability were better here than at competitors' stores in Bradenton, Clearwater, and Holiday, FL. These other stores/outlets were also inferior in that their on-line and verbal promises of car models in stock were inaccurate (and likely, a bait and switch ploy). We did not feel that was the case at AutoNation, St Pete. The challenges of our hunt for cars related to popular demand and continuing supply chain issues so that we did not get the exact vehicle that we wanted. However, we are content with what we bought.Hi, thank you again for taking the time to let us know how we did. We hope you have a great day!
minimal stress & promises kept
by cheap-guy on 01/08/2024I got the below MSRP price from their website and took it to their showroom. It was for a VIN "in build phase" at the factory with a 3 week delivery date. They honored the quoted price and didn't force any suggested dealer installed add-ons… --- all I had to do was say "no" and they dropped the issue right away. The car was delivered a few days earlier than estimated. Everyone employed at the dealership was pleasant, respectful, and motivated to make the sale happen. Juan was my salesperson.Hello, it means so much to us that you chose our dealership! Feel free to stop by if you ever need any more help.
Easy transaction
by Relic53 on 01/05/2024Robin was a no pressure sales. Took me around and looked at what was available and landed on a 2020 Tundra. After a little negotiation we were able to settle on a deal. Larry made it easy and Barrington got me a great rate and we were done… in under two hours. Fastest ever! Thank youHi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Wonderful buying experience
by Jaspreet on 12/23/2023I had a wonderful experience buying our new vehicle here at Auto Nation. We drove almost an hour to get here and we weren’t disappointed. Thank you Spencer for taking care of everything and for the nice car :)Hi, we are pleased to hear you had such a positive experience with us, Jaspreet! Don't hesitate to call us if you ever need anything. Be safe on the road!
I have a very bad experience with this dealership after I bought my new toyota from them. No one cares and you are on your own. Never expected this from Auto Nation, specially after a wonderful buying experience. Big disappointment.
Buena atenciĂłn al cliente
by Rosangela on 12/19/2023Claudia fue mi vendedora, es súper atenta y me ayudó en la venta de mi Corolla 2024Hola, nos alegra que hayas encontrado que nuestro personal te brindó tanto apoyo durante tu experiencia aquà en AutoNation Toyota Pinellas Park. No dudes en pasar por aquà si alguna vez necesitas más ayuda.
Eyad
by Gaye zook on 12/15/2023Eyad was very helpful and made the transaction transparent despite my not being prepared. It was a good experience.Hi Gaye, we're happy you found our staff to be so supportive during your experience here at AutoNation Toyota Pinellas Park. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Bad experience!!!
by Mike on 12/14/2023Bought a car from this dealership like two weeks ago… bad experience… If you plan to buy a car here, take a photo of every paper they show you, every paper you put your initials on and everything you sign (or e-sign)! After that you won t… see them anymore. I asked for the papers I put my initials on during the selling process and they refused to give them to me… same day, during the process, the numbers didn t feel right. The Finance person sold me Extended Warranty contract for 100k miles/7 years, but he didn t give me a copy of it. Returning for the contract few days later, I realized the contract was only for 60k miles/3 years. No electronic copies after the sale, only hard copies of contracts, even though I e-signed everything! And of course, The Extended Warranty Contract was missing… To me, that is the definition of fraud. Few days later I canceled all contracts: Tire and wheel, Extended warranty and Cosmetic wheel protection. (Which, by the way, applies only to aluminum or alloy rims, my car has regular steel rims) Went there 2-3 times, trying to talk to a Finance manager… seems like they don’t care. They sent me to the same Finance person that I was complaining about! Waste of my time…Hi Mike, we care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (727) 231-1423 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Review of AutoNation in Pinellas Park
by Jmadden235 on 12/13/2023Went in for an oil change. The service representative came to me to tell me that I needed a new cabin air filter, Engine air filter and Climate Control EVAP service. Grand total $341.42. They wanted to charge me $69.04 for a cabin filter… and $45.97 for a Engine filter. I said NO! Got both parts online for less than $40. Also found out that EVAP service is rarely needed.Hi, we regret to hear that you had this experience with us. If you'd be willing to provide more feedback, please reach out to us at (727) 231-1423 so we can assist you further.
Patty Sow, thank you for your response. I did, indeed, called the phone number that you provided. However, it is the general phone number for AutoNation Toyota. Your recording did not give me the option to locate you, unless you are in parts, service, new cars, or used cars. NICE.
Excellent Service
by Sloba Glumac on 12/13/2023Fast and excellent service. Clean and friendly environmentHi, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Dealership I trust!
by Shdtree on 12/12/2023I've been having my Toyota Tundra serviced at Autonation for a few years now and I'm very happy with there technicians , as well as there service advisors. I'm very hard to impress - this dealership has been great!Hi, thank you for taking the time to share your feedback with us. If you need more help, our team is available to talk -- safe travels!
2024 grand highlander
by Herman52 on 12/11/2023Easy transition by the management and the sales person. Pyne Barrington and Yazdani MOhammad are the best.Hi, thank you for taking the time to share your feedback with us. If you need more help, our team is available to talk -- safe travels!
Service
by Viviana on 12/11/2023Friendly and efficient service. Book an appointment is easy. You call and they will help you right away!Hi Viviana, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
My Key gets stuck in the ignition
by JC2468% on 12/10/2023They were quick to figure it out and as of now its working perfectHello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Service
by Kourmou on 12/05/2023I have visited the dealership 3 times for my 2022toyota Tacoma .The first time with a flat tire due to a big nail 3/4of an inch from the sidewall .I purchased all the warranties including road hazard for the tires .After making her wait… 3hrs they told my wife a new tire was installed because the old tire was not repairable .When she got home I realized they plugged the tire and lied .After calling the service manager and screaming he had me come back on Saturday and they replaced it .The second and third time with an appointment for 9am for a tire rotation and oil change it took 3hrs and 15 min.to get done waiting there.Why do you bother giving appointments when the car don't even get moved for 2 hours .Very unhappy with the service department.And the last thing I just want to mention ,I am driving on us19 and I realized my hood was moving they had forgotten to latch it .Dangerous don't you think ...Hi, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. Thanks for bringing this matter to our attention. We would like to get more details about this; please reach out to us at your earliest convenience at (727) 231-1423.
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi Dee, thank you so much for the positive review! Don't hesitate to call us if you ever need anything. Be safe on the road!
by Destiny Jarvis on 04/11/2025