AutoNation Toyota Pinellas Park

Came to the dealership on 2/7 looking for a new tundra. I arrived Around 730 PM. I filled out the website information for the $500 dollar bonus if I bought through automation. Got a call within minutes from my sales associate. I walked him over to the Tundra I was Interested in. Went for a test drive came back and made him an offer. Mind you I just came from another dealer and been visiting dealerships in the Tampa area for weeks getting quotes. I was looking for that dealership that wanted my business and future business sense we have been a Toyota family for years. After my final offer, they accepted. I know I paid a little more than I could have gotten but this placed seems great and you can’t buy a good relationship in the auto industry. Next stop by finance where I met a great employee and again I felt happy with the purchase. We went over all the extended warranty options. For the most part things seemed great. I signed cause I had a great feeling. Soon as I got home my wife and I went over the warranty sheet showing all the options. First I noticed that In the price of the truck the dent protection and appearance protection was built in. $699.00 each. I was sold the same coverage again. Double dipping! To me it appeared that the 84 month preferred plan with Gap was $4,399. Not at all! If he would have turned the monitors and showed me the price I was financing for every options there is no way I would have done that. I purchased over 11k in warranties. Before I start signing I would think I would have seen a breakdown. I signed on the fly thinking I was good! Next morning I emailed my sales associate and finance guy my concerns. Sales associate said that’s the finance department. Nothing to do with him. I have emailed the finance guy twice with no response. After I received the truck I asked my sales associate to please have finance call me. Nothing! I emailed the my sales associate asking for the managers number and finance directors number. All I received was one number no name nothing. I have since called my friend who works with financing at Toyota on the west coast and reached out to my client who owns a dealership in the Tampa area. Both have gave me good advice. I will be returning to remove all of the extra options I have selected. Just amazes me that I would hear from so many different dealerships by email, text and phone calls to get your business but after you buy the communications ends. They got what they wanted.