AutoNation Toyota Pinellas Park

I have visited the dealership 3 times for my 2022toyota Tacoma .The first time with a flat tire due to a big nail 3/4of an inch from the sidewall .I purchased all the warranties including road hazard for the tires .After making her wait 3hrs they told my wife a new tire was installed because the old tire was not repairable .When she got home I realized they plugged the tire and lied .After calling the service manager and screaming he had me come back on Saturday and they replaced it .The second and third time with an appointment for 9am for a tire rotation and oil change it took 3hrs and 15 min.to get done waiting there.Why do you bother giving appointments when the car don't even get moved for 2 hours .Very unhappy with the service department.And the last thing I just want to mention ,I am driving on us19 and I realized my hood was moving they had forgotten to latch it .Dangerous don't you think ...