Customer Reviews of AutoNation Chevrolet West Colonial
Review type:
Sales person
Hello Brandon, we're happy you found Manny to be so supportive during your experience here at Autonation Chevrolet West Colonial. If you ever need help, just give us a call. Happy motoring!
The real deal.
by FLMomOf3 on 01/01/2023I went to AutoNation on West Colonial and had one of, if not the absolute best, car-buying experiences that I've had (I've had three cars in my life). I had the pleasure of being assisted by Marquis' O., despite my apprehension about… purchasing a new vehicle, was courteous and answered my questions without missing a beat. I also had the pleasure of working with Frantz T. and Jorge D., who helped me get the best warrant/insurance protection deal to maintain my tight budget.Hi, it is great to read such wonderful comments about your recent experience with us! Thank you so much for being one of our valued guests and we look forward to your next visit!
New ride
by Loretta on 12/19/2022Very nice gentleman took his time with me I enjoyed my visitIt's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
Service windshield wiper recall
by Howcanitbe on 12/15/2022I called Auto Nation 3707 W Colonial Dr, Orlando, FL, regarding the windshield wiper recall and asked agent on phone, if the parts were in? Told them I had received the letter from manufacturer that parts had been provided to dealers.,… agent put me on hold, supposedly called Parts, came back to say they had the parts. We scheduled the appointment for 11/28/22 at 8:00AM. On Monday, 11/28/22 at the appointment time, waited in line for next available advisor. Advisor asked why I brought my car in? For the windshield wiper recall, I stated and gave him my copy of the recall letter. Which he kept. Advisor asked if my wipers were still working and I said yes. He said the car may not be ready on Monday, but I told him when I scheduled the appointment I was told it would only take one day. He did his paperwork took my key and went out to inspect the car which included photos of the exterior of the vehicle. I signed paperwork and was never told that the parts weren’t in. I left my car .So Tuesday 11/29/22 I called because I didn’t hear from the advisor to see if my car was ready. Agent who answered said it was. So I got a ride to go pick up my car. I arrived late afternoon only to find out from the advisor who checked the car in on Monday that the work had not been done? I was livid. I asked why I hadn’t been informed that the work had not been done. Advisor told me he had reached out to me, but I am certain I got nothing. I was upset, and yes I did use some verbiage that was not pleasant. The advisor called someone named Bryan, I think his name was. Bryan only made a bad situation worse. Bryan told me that the advisor was being generous when he told me two days. He told me that Auto Nation could actually keep my car for up to five days. I asked why if it’s just sitting in the lot? I said they were full of it and asked for my car. Bryan volunteered to bring me my car. I left and the only thing I got from Auto Nation was this survey, a reminder to do the survey and sirus radio for three months.Hello, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one.
Hi, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one.
Love Auto Nation
by Rose Bonaparte on 03/31/2022Thank you Nate for being so attentive to my car issues and to the tech that serviced my car... and David for being so thoughtful. You guys ROCK!Hi Rose, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Oil services
by Maria De Barros on 03/15/2022They did the second oil change to my vehicle, plus I requested an extra key. Mr. Edgar Collazo kindly attended me. The key was ready in less than 24 hours. The service was very efficient and the place is nice to wait for the vehicleHi Maria, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Feel free to stop by if you ever need any more help.
I was very impressed with the service that I received on November 12th 2021
by Dee orl on 11/21/2021The tech was very informative , compassionate, and kept me informed of the progress on my vehicle and even surprised by having it washed. Thank you AutonationTrailblazer 2021
by Lisa Snell on 04/07/2021On 3/13/21, I went to Autonation in hopes of trading my car. I had wanted an SUV and had found one online. Once we got there, we were greeted warmly by Adrian Perez. The whole process of looking, applying, then driving off seemed flawless… but long. Adrian was a great help and answered every question we had about the vehicle. His knowledge of the car was simply amazing. We were very impressed with him and his kindness. Thank you, Adrian, for everything. You truly are a compassionate person with a great knowledge of what you do. Glad you were my sales expert. Many blessings and stay safe.Lisa, thank you for your kind review; we are happy to pass along your comments to the team here at Autonation Chevrolet West Colonial! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Avoid at all costs
by Stephen on 02/14/2021I purchased a brand new 2021 chevrolet silverado on January 30, 2021. I noticed shortly after the blind spot warning light on the passenger mirror wasn't working. I made an appointment for service on 2/9/21 (10 days later). I arrived about… 9:45am. I told them I would wait because I thought surely it wouldn't take long on a brand new vehicle. Although I had just spent $50,000 at their business I was not treated like it. They never offered a loaner car or a ride for me. They never gave me updates on what was going on with my vehicle. After about three hours waiting with no update I went to check and they told me the technician was at lunch and they don't have any updates. At that time I asked for a loaner car. I was told they can't give me one without a diagnosis. I asked even when it's a brand new vehicle I just purchased here? They said sorry there's nothing they could do. About a half hour later I asked again what was going on. No update and was told the same thing about a loaner car. At the 4 hour mark I was getting upset and told them I had now been there longer than I was 10 days prior when I purchased the vehicle. I asked who was in charge of loaner vehicles. They gave me the same BS about not having a diagnosis. I was getting increasingly pissed off when one of them said to go ahead and give me a loaner. After 4.5 hours of waiting I was able to go to work. Around 5pm I still had no updates so I called. No information was given as to what the the timeline wa to be done. Said they would call me in the morning. No call all morning. The sales person that sold me the vehicle contacted me and asked how everything was going. I told her horribly. Shortly after she said the vehicle was fixed and I could pick it up. About an hour later the service department called and said it was ready. I will never return to any auto nation again. If this is how they treat someone that purchased a defective vehicle from them 10 days earlier I can't imagine how they would treat any customer that didn't buy a brand new vehicle from them that needed service. If I had any recourse to return the vehicle and give my business to another dealership I definitely would! DON'T GO TO AUTO NATION!Stephen, we regret your experience with us here, but are glad you brought this to our attention. We hope you are willing to give us another chance. Please reach out to us at (407) 680-1938 so we can work towards a resolution.
Auto nation
by Jenna Cemke on 01/22/2021updated 01/28/2021I had an overall great experience, everyone was very helpful and Lenny was able to help me stay in budget but also get what I was looking for.Hi Jenna, we are very happy to have provided you with such a positive experience! If you need more help, our team is available to talk --Stay safe!
Sales
by Angelique on 07/16/2019Working with Benety at Automation was a great experience. I have never leased a vehicle, but he made the whole process so simple. He was able to get me an amazing deal. Definitely ask for Benety at Automation. He knows his stuff and will… treat you right.Hello Angelique, it means so much to us that you chose our dealership! If you ever need help, just give us a call. Happy motoring!
The Best Service!
by Jeannetta on 03/14/2019Richard was very nice and he made sure I got affordable deals for an oil change and cabin filter replacement. When I left, my Camaro drove like it was new. I had a very smooth drive back home. The lobby was clean and well maintained. I will… be coming back.Hi Jeannetta, we're very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!
Dottie Smith
by Cynthia on 01/29/2019Ms. Dottie was wonderdul from start to finish she made the process easyWe really appreciate your positive review! It's good to know that you felt well taken care of during your visit. Come see us again!
2007 Chevy suburban
by DNell0712 on 12/18/2018updated 12/27/2018My experience is and was not good. The first visit they told me I need a new engine this one was worn. The engine has 170,000 miles. I bought in for stabilizing censor and traction control light displaying. I took somewhere else they gave… me a tune up and told me the engine was fine. I brought back cause was still hearing a running noise from initial visit. This time the assessed the problem that I need brakes and caliper. They were right they also was supposed to wipe 4 wheel drive code off. I brought back again it is still on now a new code appears as soon as I left. This was 3 days ago too tired and frustrated to go back.Hello, we are deeply disappointed by your lackluster experience at AutoNation Chevrolet West Colonial. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (877) 203-1274 to discuss what we can do to help.
New chevy silverado
by Silverado on 12/27/2018Purchased a new truck from autonation. Salesman was great. Professional and courteous. Process was simple and easy. Would buy from autonation again.Joel Cavazos
by Joel Cavazos on 12/11/2018updated 12/18/2018Phillips was excellent and the overall experience was superb.buying 1500 selverado
by dtcoxhouse on 10/17/2018updated 10/26/2018frank at auto nation was great walked us thru the whole experience and was great will go back next time need a car or truckLee Reed
by Lee Reed on 09/25/2018Quite possibly the easiest car sales experience I have ever had. I originally purchased a certified pre owned vehicle and had a mechanical issue on the 3rd day with the exhaust. I contacted the sales person, Brandon and Jessica and… brought the vehicle back for service. I was given a loaner vehicle. The mechanic was unable to find the problem and I then told Brandon that I would like to have a new vehicle since the dealership had a 5 day return policy. I was told to come in and they would take care of me. I returned to the dealership and told Jessica that I wanted a new Silverado and model for the same price that I paid for the certified pre owned vehicle. She said that she would see what she could do. A few minutes later she returned with a truck with everything except the E Assist and Tonneau cover. This was fine with me as I did not really want the E assist anyway. I accepted the offer to buy the Tonneau cover and she would install it for free. At the end of the day my payments were actually $5 less than with the certified pre owned. I am very happy and pleased that they honored the return policy and made good with a new truck. I will most definitely recommend the dealership.Too long for an Oil change
by Beautytruck on 09/06/2018I got there at my apt time 11am, he couldn’t find that i has an apt but had taken me in anyways. I didn’t leave that place til after 2pm, the original Service writer was no where to be found in the offices (maybe he was on his lunch) but a… different guy was able to help me. And he even gave me a discount on the oil change.Purchase new chev 3500
by Pleased on 08/29/2018updated 09/04/2018IT was good experience. the Sales person (frank) listened to what we wanted and worked to make it easy to buy with the accessories we wanted, All the staff was great to work with, one of the easiest purchases of a truck.We appreciate your response! Feel free to stop by if you ever need any more help.
Service
by Chevy Tahoe on 08/21/2018updated 08/27/2018I came in for an oil change and to have my heater hose replaced. Great customer service. It took quite a long time but I understand that’s just part of getting your car serviced.Very satisfied
by Patricia A on 07/30/2018I went in with some questions regarding my appearance protection and left with the issue handled without need for a claim.
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
We are pleased to hear you had such a positive experience with us, Brandon! Thanks for the recommendation, and have an amazing day!
by Patty Sow on 03/21/2025