AutoNation Chevrolet West Colonial
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Dealership Service Review
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2007 Chevy suburban
Written byon 12/18/2018
updated 12/27/2018
My experience is and was not good. The first visit they told me I need a new engine this one was worn. The engine has 170,000 miles. I bought in for stabilizing censor and traction control light displaying. I took somewhere else they gave me a tune up and told me the engine was fine. I brought back cause was still hearing a running noise from initial visit. This time the assessed the problem that I need brakes and caliper. They were right they also was supposed to wipe 4 wheel drive code off. I brought back again it is still on now a new code appears as soon as I left. This was 3 days ago too tired and frustrated to go back.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
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autonation on 12/31/2018
Dealer Response
Hello, we are deeply disappointed by your lackluster experience at AutoNation Chevrolet West Colonial. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (877) 203-1274 to discuss what we can do to help.
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