Germain Lexus of Naples
Customer Reviews of Germain Lexus of Naples
Review type:
Less RX350
Dan’s the Man in Service
by Richard on 05/23/2025Dan Rusinik has serviced my 2021 and 2024 Lexus LC 500’s at Germain Lexus in Naples for several years. He has always provided excellent service and follow up. I usually wait in the showroom for my service to be completed. The service is… finished rapidly and my cars are hand washed.Richard, thank you for honoring us with your patronage over the years. We're so pleased Dan and the Germain Lexus team continue to serve you well. Get in touch the next time we may be of assistance. We're here for you! Regards, Don Nelson - General Manager
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by Scott Streckenbein on 05/21/2025This dealership is comprehensive. Starting with the sale, progressing through years of first rate maintenance service. Culminating with an excellent trade offer. I’ve done this several times over many years. This year my sales… representative,Mark Lee, did a wonderful job helping us select our RX 350h. His attention to details and availability for keeping us informed was greatly appreciated. Our car was assembled in Canada and he helped by tracking the vehicle for final delivery at Germain. We would highly recommend Mark to anyone looking to purchase or lease at Lexus of Naples.Scott, we're so happy Mark took the time to find exactly the right RX 350h for you. Congratulations! We wish you many pleasant travels, from all of us here at Germain Lexus. Regards, Don Nelson - General Manager
Great experience
by Joe O on 05/20/2025Fair, fast, and professional. Paul Campos is not only a hard-working and knowledgeable sales professional, he is just a good guy. Highly recommended.Joe, we're delighted Paul and the Germain Lexus team provided you with an experience worth recommending. We truly appreciate you telling us what you liked about your visit with us. Safe travels until we may assist you again. Regards, Don Nelson - General Manager
Best experience
by Ana E on 05/03/2025From start to finish, I was treated like a valued guest, not just a customer. The team was attentive, transparent, and truly listened to what mattered to me. That kind of service goes a long way, and it’s exactly why I’ll continue coming… back. Highly recommend! Go see Orllando Sabau!Ana, thank you for your 5-star rating and recommendation! It is always our goal to ensure our guests are comfortable with their visit, and we are glad that Orllando took great care of you. It is our pleasure to assist you in any way possible. We wish you the safest of travels until we meet again! Regards, Don Nelson - General Manager
top notch service
by Pete on 05/04/2025Andrew Depew is excellent service rep. He is honest and doesn't try to up sell you on maintenance options.Pete, thank you for your positive review! We are glad that our team provided you with 5-star service during your recent visit. If there is ever anything more that we may help you with, please do not hesitate to give us a call. Regards, Don Nelson - General Manager
Happy Birthday Scott!!
by Rhonda Brazina on 05/01/2025Scott Fielding is my personal service advisor for my Lexus SUV!! It’s my fifth car from Lexus! Yesterday was Scott’s birthday but he was busy helping owners with their cars. I brought my car in for service and it was prompt and all was done… correctly. He advised me about 2 possible issues in the near future that will need attention! Great service. Happy work day birthday- hope you got a cake!Thanks for the birthday shout out for Scott, Rhonda! We're delighted to know his assistance has played a big part in your enjoyment of your Lexus SUV. Thank you for your continued business and your kind words! Regards, Don Nelson - General Manager
Above andBeyond
by Terry Shea on 04/30/2025The service I received from my service expert Leeland Glesmer was above and beyond. He took care of an issue I had with my Lexus ES350 without cost to me even though it is six months out of warranty. He made sure I was happy with everything… and I certainly was. This is my 5th ES I’ve had from Germain and have always been pleased with my dealings with the service team but Lee was over the top helpful all the way.Thanks so much, Terry! We're delighted the value of Lee's support and expertise exceeded your expectations at this visit. We appreciate your business, and look forward to giving you the same high quality experience at your next appointment. Regards, Don Nelson - General Manager
Good job
by Woodsisi on 04/28/2025Comfortable waiting lounge. My service Rep, Scott, was quick to greet me and explain the service. Car was ready at the projected time. Scott was very pleasant to work with.Thank you for letting us know your appointment was handled seamlessly by Scott and the Germain Lexus team. We hope you won't hesitate to reach out when we may be of service to you again. Regards, Don Nelson - General Manager
Lexus is the Bestest!
by Deb on 04/23/2025Germain Lexus of Naples - can’t go wrong! The whole experience is seamless, from the moment you walk in the door you are greeted & the service is excellent. I highly recommend this dealership! I specifically worked with Adria Levy - very… sweet, very efficient & knowledgeable. Received follow up calls after visit also, to confirm satisfaction. Great place 👍Thank you, Deb! We're pleased you had another great service experience with us, and that Adria made sure your vehicle was well taken care of. We appreciate your kind words and look forward to seeing you at your next visit! Regards, Don Nelson - General Manager
Snowbirds
by Ron Sisler and Max on 04/17/2025We are snowbirds and this was our first trip to Germain Lexus. Dan Rusinik welcomed us at the door. Dan made us feel very comfortable. He even greeted our pet, Max and remembered his name throughout our service visit. Dan was knowledgeable… about our vehicle and explained the service that our car was receiving. He listened respectfully to all our questions.We appreciate you for leaving Dan this remarkable review! We are delighted to know that he made you feel very welcomed, greeted your pet as well, was knowledgeable and listened respectfully to all your questions. If there is ever anything more that we may help you with please do not hesitate to let us know. Regards, Don Nelson - General Manager
Mileage
by G Goudreault on 04/16/2025Scott Joiner is very responsive to a customer's needs. Pleasure doing business with him and Germain LexusWe're pleased you continue to receive the best care and guidance from Scott and our amazing team. Please don't hesitate to get in touch when we can assist you again. It's always our pleasure! Regards, Don Nelson - General Manager
Service
by VKR on 04/15/2025Jackson Kirby was very professional, on time, and very helpful in the service appointment for my wife’s Lexus. I look forward to working with him on future appointments. Keith RileyKeith, thank you for your lovely feedback on the exemplary service provided to you by Jackson. We appreciate being able to keep your wife's Lexus in top shape. Safe travels until we see you again. Regards, Don Nelson - General Manager
Germain Lexus does it again.
by Larry S on 04/14/2025In today’s environment sometimes you feel like everything is going to pot. But it doesn’t have to be this way everywhere. My recent service visit is an example. At Germain Lexus, Alex Depew, my service representative handled every issue… I have in an efficient and professional manner. He went out of his way to ensure that I was well cared for during my wait and that my every need was taken care of immediately. Thank you so much Alex. See you next time. Larry SLarry, thanks for the fantastic review of Alex. He's the consummate advocate for our guests, and we're pleased he took exceptional care of you and your vehicle. Thank you for continuing to choose Germain Lexus for the best service! Regards, Don Nelson - General Manager
Lexus Certified used RX350
by Patricia on 04/12/2025First Class Honest clean and friendly My representative Jackson A Kirby is always knowledgeable, caring and friendly. My Certified Technician Ronel Gabriel got the job done in a timely manner and I was back on the road to enjoy my Serviced… LexusPatricia, we appreciate your 5 stars for Jackson and Ronel! Thank you for taking a moment to tell everyone what makes them stand out. We're happy to be your #1 choice for keeping your vehicle in shape. Regards, Don Nelson - General Manager
Great service when I needed it. Thanks.
by Phil Laplaca on 04/11/2025Needed service while on vacation 1300 miles from home. Called for an appointment on Monday morning and was in the shop the same day. It was diagnosed and repaired by Wednesday afternoon. They even washed it. Thank you Scott Fielding. Keep… up the good work 👍Phil, thanks so much for mentioning all the aspects of your visit that stood out. We especially appreciate your kind words and recommendation of Scott's expertise. Please come see us again some day! Regards, Don Nelson - General Manager
Thanks to Jackson
by Gloria on 04/11/2025Whenever I, rarely, need service, Jackson Kirby is always right there to ensure the process is efficient and friendly. Excellent example of professionalismGloria, thanks for letting us know how pleased you were with the convenience of this service visit with Jackson. It is always our pleasure to get the work done in a timely manner so you can go back to your day. We'll see you next time! Regards, Don Nelson - General Manager
White Glove Gold Star Service
by B McClure on 04/11/2025We have been fortunate to work with Scott Joiner at Germain Lexus of Naples for several years. All it takes is one phone call directly to him to arrange routine maintenance appointments or to quickly schedule service for any emergency. He… oversees everything from start to finish very professionally and he is just a wonderful person. Everyone at Germain, from the receptionists to the service personnel, provides top-notch, professional service. We highly recommend Scott Joiner and Germain to keep your beautiful Lexus vehicles in tip-top shape!We're delighted Scott has proven to be your vehicle's ultimate service advisor and advocate. Thank you for taking time out of your day to recommend his assistance. Safe travels until we see you again! Regards, Don Nelson - General Manager
Nice experience
by Dave Magnante on 04/10/2025I purchased several cars through GERMAINE Lexus Of Naples Florida since 2006. I have always found them to be very professional and fair to deal with.Thanks, Dave! We sincerely appreciate your thoughtful assessment of our dealership, as well as your continued business. We hope you'll think of us the next time you have any automotive or Lexus needs. Regards, Don Nelson - General Manager
Great Service
by Desiree Corradino on 04/09/2025Dan Rusinik was a very professional and informative service agent. He was extremely friendly, kind and told me exactly how long my car would take. I had a loaner and when my car was completed I was texted and I arrived to the dealership… within 1/2 hour. He walked me out to my car and wished me a great day. I will def. recommend him and hope I have him next time.Desiree, We appreciate you for leaving Dan this marvelous review and recommendation! We are delighted to know that he was very professional, informative, extremely friendly and kind. If there is ever anything more that we may help you with please do not hesitate to let us know. Regards, Don Nelson - General Manager
The best car dealership in Naples Florida
by Donald on 04/02/2025If you are looking for good customer service, for a service advisor that know what they are doing and can give you really good advice go to Germain Lexus of Naples . When you go to the dealership ask for service advisor Alexander Depew he… is one of the best one.Donald, thanks so much for mentioning all the aspects of your service visit that stood out. We especially appreciate your kind words and recommendation of Alexander's expertise. Please come see us again some day! Regards, Don Nelson - General Manager
Refined professionals.
by Raul Isturiz on 04/01/2025Well staffed and efficient dealership. Prompt response and effective solutions.Thank you for your positive review, Raul! We sincerely appreciate your thoughtful assessment of our dealership, and we hope you'll think of us the next time you have any automotive or Lexus needs. Regards, Don Nelson - General Manager
Pete, thanks for the positive feedback on working with Jeff. We're delighted he effortlessly accommodated your interest in a new RX 350. Congratulations! We wish you so much happiness in your upcoming travels, from all of us at Germain Lexus. Regards, Don Nelson - General Manager
by Germain Lexus of Naples on 07/30/2025