Germain BMW of Naples
Customer Reviews of Germain BMW of Naples
Service Department
byon 05/01/2024
I was once again I am very pleased with Germain BMW of Naples and their service department. George Donovan took great care and effort in providing excellent customer service with regards to my X5 needs. The service department didn’t have a loaner vehicle available so Mr. Donovan provided a shuttle service back and forth to my home. Everything was 1st class and I highly recommend Germain BMW.
- Recommend this dealer? Yes
Consistent Top Notch Service
byon 04/16/2024
Have purchased from Germain in N Naples since 2011. Always the best service team with individual attention to your individual needs without pressure.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Germain BMW
byon 04/12/2024
Rhoel Gray was timely, thorough and courteous.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Personal Care!!!
byon 04/08/2024
Bill Emerson and Tona Zarrelli at Germain BMW went several extra steps to take care of my car and me… After our X1 sat in the garage for 1.5 years in our second home, the battery needed replacing and furthermore, my schedule didn’t allow to be without transportation. When I communicated this to Bill and Tona, they went way out of their way to accommodate and with such friendliness, it felt like I had brought my car into the Ritz Carlton. Stellar customer service and such a wonderful experience. I’d definitely recommend both of them to anyone in the area for BMW service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Germain Serice
byon 04/05/2024
Once again I received excellent service from Rhoel Gray of Germain BMW. As with other appointments through the years Rhoel and the service team exceeded my expectations and I continue to highly recommend this dealership!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great service
byon 04/03/2024
Another great service at Germain BMW. Chuck Griffith and the service team do an outstanding job on both of my BMWs (one of which was purchased at Germain). They are always courteous, professional, and fast. The complimentary wash and vacuum are a nice bonus.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great and friendly service
byon 03/22/2024
Prompt courtesy and informative service advisor. Rhol Grey is a reason we hav 3 BMWs from Germain
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Best Experience Ever
byon 03/20/2024
I had the best car dealership experience by far at Germain BMW. From the moment I arrived for service I was greeted warmly and was introduced to my service underwriter Sebastian Murzanski who could not have been any more professional. He went above and beyond to make sure my service experience was seamless. I truly expect to see Sebastian in a management role at Germain. Don’t lose him he is special.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
First class
byon 03/18/2024
Quality Services, all details supported with video files. I’ve been advised to get done the most important and necessary services. They relayed on accuracy, and great performance. Christine is very courteous. Easy to reach, quick to respond.
George Dononvan
byon 03/17/2024
From service standpoint, George Donovan the service manager makes you feel right at home keeps you constantly updated as to the status of your vehicle and always handles himself in a very professional manner. Anyone using George Donovan to help them with service can’t go wrong.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
2 Comments
Jay’s BMW
byon 03/06/2024
Chuck Griffith did a great job as my service advisor in arranging and supervising my appointment and making sure everything needed was done! Another outstanding experience at Germain BMW thanks to Chuck!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Satisfied
byon 02/22/2024
Finally I got to right person. I was skeptical to go to have fix again my ongoing issue with my air condition. A/C was blowing warm air again. But I think I got to right person this time. It was Chuck who took our X3 in on Saturday at 2pm. He gave as a loaner and promised to find out what’s wrong. It looks like finally problem is fixed. A/C blowing cold air like never before. Hopefully it’ll stay like that. Chuck goes out of his way to help us. He explained all the details what was done. Thank you Chuck again.
BMW Service
byon 02/22/2024
My Service Manager George Donovan was very professional and helpful throughout my latest experience at Germain BMW. He was attentive to my needs and very respectful as an assistant service manager.
Above and beyond service!!!
byon 02/22/2024
My 2020 X5 needed routine service and also was experiencing some transfer case problems. Tona Zarrelli was wonderful to deal with and helped resolve all issue. Well done!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
BMW M340i Pirelli Tire Repair
byon 02/16/2024
Rhoel Gray, is one of the best BMW advisors I have worked with! His service and consideration for my car needs were 1st class! Thanks Tom
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
1st service for 2023 BMW X3
byon 02/14/2024
Staff was efficient in setting appointment, taking the car in, and completing the job. Roel Gray was my representative. He updated my information and kept me informed about the sequence of steps.
George is Awesome!
byon 02/09/2024
My service representative George is the best service advisor you can have. He not only actually remembers you when you visit the dealership but actually cares to help you! Service is always effortless and is an asset to the dealership 10/10 recommend him for all your service needs.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
George Donovan
byon 02/06/2024
I have worked with George Donovan since I purchased my 2012 M6. He is without a doubt first rate, professional, and responsive at all times. I highly recommend him for any service needs!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great Service!
byon 02/02/2024
Great Service at Germain BMW with Sebastian Murzanski. Germain BMW is a very nice dealership!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Rhoel is Top-Rated
byon 02/01/2024
Always goes beyond. Works around my crazy work schedule. Gets it done… Excellent service!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Oil change
byon 01/31/2024
Very clean and professional employees
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
1 Comments