Customer Reviews of Mercedes-Benz of Fort Lauderdale
Review type:
Mercedes of Fort Lauderdale sales experience - Hazem El Habashy
Flat tire
by Alexandra on 11/04/2023Had a last min flat tire- they took me in right away and had me out after an hour. Super professional teamHi Alexandra, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Service and body shop
by Salzberg6 on 11/03/2023Mike in service and Jeff at the body shop are the best and always send updates on my vehicle without me reaching outHi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Excellent service
by Dr Schillen on 11/03/2023As always it is a pleasure to visit MB of Fort Lauderdale. Everyone from the valet to the service technician was very courteous and helpful. The service tech was very knowledgeable and explained the process of the service and what to… expect.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Excellent service
by Vonmac2023 on 10/30/2023Thank you Manny for the excellent service and your knowledgeHi, thank you so much for the positive review! Don't hesitate to call us if you ever need anything. Be safe on the road!
Quick and efficient service
by lorraine on 10/19/2023Bryan and team were great!Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Great service
by Dr. Susie C on 10/17/2023Mercedes Fort Lauderdale Has always provided stellar service on my GLC 300. What makes this service stellar is the service representative, Tamika! Not only did she supply me with text messages regarding the status of my vehicle, she did it… in a friendly and professional manner. I accidentally left my Dolphins parking passes in the vehicle and within 20 minutes she found the parking passes and had them sitting on her desk waiting for me. It’s great to receive good mechanical service but even better to have frequent updates from a kind and friendly service advisor.Hi Susie, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
2022 Mercedes S580
by ScottPatt on 10/17/2023The service at Fort Lauderdale Mercedes is 5 Star, always professional and impeccable work, and Mike Ferraro is the best!!Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
GLC 300
by Araceli Gigi on 10/13/2023Love my GLC 300. Rides like a dream and most of all I feel soooo safe. To top it the Fort Lauderdale Center is the best in South Florida. Each of those people are soo service oriented very helpful. Tony Guevara is the man of the hour.… Consistent and reliable. And let me not forget Sam as well. Also the lady who was soo nice to my pooch❤️. Been with them over a decade👏🏼👏🏼👏🏼🙏🏼❤️Thanks so much! Love u guys❤️Hi Araceli, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Too busy to care
by Ms.Paula on 10/02/20233 days after my car was towed in I was told I was #8th on the list. I was told they had no idea when the car would be looked at, so I had it towed to another shop. Very arrogant service advisor.Hi, we regret to hear that you had this experience with us. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (954) 949-0623. We hope to hear from you.
Brought in Car for A/C Problem
by CBI4345am on 09/29/2023HORRIBLE - The dealership wants me to pay a $350.00 Diagnostic Charge out of my pocket and it does not apply to the repair. What a Rip Off. I left with no repair being conducted and I have a Extended Warranty which I purchased at this… Mercedes-Benz Dealership that cost me $5,000.00!Hi, we are deeply disappointed by your experience at Mercedes-Benz of Fort Lauderdale. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (954) 949-0623 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
Jackson
by Jackson on 09/22/2023Prompt and courteous serviceHi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Customer
by Deloresaka on 09/16/2023I was out of town July 20 thru 25 and left my car for four new tires and to be checked out for any other services necessary. On August 20, I had to take it back because of difficulty shifting gears. I was told it needed a steering column.… At 9:30 PM that evening, I received a text message and video of my car on a lift with a gentleman explaining that the car “needed, but not limited, to “front breaks worn out and commands replacement. Transmission mount collapsed.” I immediately contacted my service advisor because l’d never received a video like that, but was happy to know that there were problems so that they could be addressed, however, as I explained to the service advisor, I was completely taken aback, because, I assumed that all of that would have been addressed during the week I left my car there. With that said, I had to leave my car there for those repairs. Then, on August 31, I had to take the car back a third time because the air conditioner stopped working. After having to take the car back a third time and being without transportation for almost two weeks, excluding the week I was on vacation and left it there for new tires and to be checked out, I was extremely disappointed, frustrated, and very frightened for my safety. I also have concerns about the warranty (Red Shield Guard) and when and how it is used. For the air conditioner, my car was there for a week because the service advisor “had to get approval,” yet, the contract clearly states that the “Condenser, Compressor, Compressor Clutch, and Pulley are covered. With that said, I am still extremely uncomfortable with the car. I requested to have the car thoroughly checked out and to have another one of the videos sent to me, however, that didn’t happened. My only concern, is to know that my car is safe to drive. I cannot answer the question as to whether the price paid for the repairs was fair because, I’m really not clear as to what the warranty covered. I can’t say that I’m satisfied with the quality of the work performed because I’m not sure, after having taken it in for repairs three times in a month, whether, all has been repaired, or if there are still needed repair. I purchased a Mercedes, an extended warranty, and I take it to the dealer for service and repairs because I want to drive a safe car, however, after my recent experiences, I’m really not feeling that I’m driving a safe car, that I got accurate quotes for the work performed, or that the price I paid for service was fair because It’s not made clear as to what is covered by the warranty. I am not a customer who likes to complain, however, I am a customer who tries to make sure my car is serviced and safe to drive. I honestly am not comfortable answering No to all of the questions, however, not being sure, I cannot honestly answer Yes.Hi Deloresaka, we regret your experience with us here, but are glad you brought this to our attention. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (954) 949-0623 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Best dealership
by A.Burch on 09/04/2023This dealership is great. I’ve been coming here for almost 5 years to get my vehicle serviced. Torrey is the best advisor, who always makes sure my vehicle is in good care. Is would definitely come here to purchase my new car.Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
B Roberts
by Roberts on 09/04/2023Antony Toro and everyone we dealt with were very professional at Mercedes Benz of Fort Lauderdale. Would highly recommend Tony and the staff.Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We appreciate your recommendation of Mercedes-Benz of Fort Lauderdale and we hope to be of service again in the future.
Consistently great service at Fort Lauderdale Mercedes
by Michael N on 09/02/2023Michael Ferraro my service advisor and his team are the best. Took care of calling my extended warranty carrier, and getting a major repair [almost $6,500] approved which ended up costing me $100! Plus they do my routine service and… advise me of any additional things I should have done, brakes, etc. Great service group !Hi Michael, we're happy to hear you had such a positive experience with our team! If you ever need help, just give us a call. Happy motoring!
Worst dealership ever encountered
by Dorothy on 08/30/2023This dealership has a very bad habit of never returning phone calls, not completed work on time and when you write a sincere review of their deficiencies they call you back and ask you to change your review. A complete waste of time.… Bought a new car for $94,000 and it has 400 miles on it…already needs service but this dealership said they would have to order parts. It’s just better to take your vehicle elsewhere. Our other car has been in this dealership 4 times now for an air conditioning problem…finally paid $2,982.00 … dealership said they could not reach the Vetitas Insurance Company so we paid out of pocket….drove it for 20 minutes and we still have no air. Called the dealership…never received a call back from management….have to take it elsewhere to rectify the problem. No one at Fort Lauderdale Mercedes Benz cares enough to try and correct the problem. Could never recommend them to anyoneHello Dorothy, thank you for taking the time to leave us feedback. Please call our General Manager at (954) 949-0623 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
Service review
by ScottGold on 08/29/2023Dealership handled problem immediately My service technician ( Christopher ) is amazingHi, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Fort Lauderdale. Please don't hesitate to reach out if there's anything additional we can do for you.
Service Expirience
by s,bendavid on 08/25/2023great professional service.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Great service from an outstanding service representative
by Sugar Bear on 08/24/2023Our service representative at Fort Lauderdale Mecedes, Chris Jablonski, is without question, the best service representative we have had at any dealership EVER! Earlier this week, he did it again. Of course, always smiling and very… personable . . . and always a step ahead of our questions. He is caring, thorough and prompt. He gets us in and out on time as promised. He was ready to meet with us as soon as we arrived to drop off the vehicle and we alerted him slightly before did an early pick up the vehicle, he personally ran the vehicle through the car wash since normal personnel had not arrived at the dealership yet. He is a JEWEL to the dealership! it is SO unlike us to actually look forward to seeing your vehicle service representative! I hope you can manage to keep him as part of your organization for a long time! He keeps us coming back!Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
Service performance
by IAMFEW01 on 08/24/2023Edmund was very helpful, keeping me informed as the technician worked on my carHi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
MB 55 Service
by nzdzane on 08/24/2023Wonderful and timely service with ChristopherHi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
Mercedes-Benz GLC-Class
Mercedes-Benz C-Class
Mercedes-Benz GLA-Class
Mercedes-Benz GLE-Class
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hello Eric, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
by Sandy Karon on 07/25/2024